Operations Leader, BR Operations Team

Amazon; São Paulo; Presencial; BRL 300 000 - 540 000; Tempo integral

Resumo da oferta

Amazon Brazil seeks an results-driven Operations Leader to own and scale the Dark Store network across Brazil, building the operational foundation for rapid Quick Commerce expansion. This role blends hands-on excellence with strategic thinking to design scalable processes from the ground up.

You will lead end-to-end operations, optimize inbound/outbound, drive inventory accuracy, and create SOPs for expansion.

Qualificações

• Bachelor's degree or equivalent.
• Experience designing processes to maximize efficiency.
• Experience analyzing data to drive decisions.
• Experience managing teams.
• Experience in communication and presentation skills, both written and verbal in Portuguese & English.

Responsabilidades

• End-to-end operations leadership: Own daily operations and drive continuous improvement across processes.
• Inbound management: Oversee receiving workflows, inventory reconciliation and vendor compliance.
• Outbound management: Lead picking, packing and dispatch to meet SLAs and quality standards.
• Inventory quality & accuracy: Implement stock quality controls, cycle counts and shrinkage reduction.
• Process design & standardization: Define and refine SOPs for expansion Brazil-wide.
• Scalability & expansion readiness: Build repeatable frameworks for new Dark Store sites.
• Continuous improvement: Identify inefficiencies and drive Kaizen-driven improvements with data.
• Cross-functional collaboration: Partner with Supply Chain, Transportation, Technology and Category teams.

Conhecimentos

Process design

Data analysis

Team leadership

Communication (PT/EN)

Formação académica

Bachelor's degree or equivalent

Ferramentas

Warehouse management software

Lean Six Sigma

Descrição da oferta de emprego

We are looking for a results-driven Operations Leader to own and scale Amazon's Dark Store network in Brazil. This role is critical to building the operational foundation that will support the rapid expansion of our Quick Commerce footprint across the country. The ideal candidate combines hands‑on operational excellence with a strategic mindset to design scalable processes from the ground up.

Key job responsibilities

• End-to-end operations leadership: Own daily operations, ensuring execution across all operational processes and driving continuous improvement initiatives.
• Inbound management: Oversee receiving workflows, ensuring accuracy in product intake, vendor compliance, and inventory reconciliation upon arrival.
• Outbound management: Lead picking, packing, and dispatch processes to meet delivery speed SLAs while maintaining order accuracy and quality standards.
• Inventory quality & accuracy: Implement and monitor stock quality controls - including cycle counts, expiration management, damage prevention, and shrinkage reduction - to guarantee inventory accuracy at all times.
• Process design & standardization: Define, document, and continuously refine Standard Operating Procedures (SOPs) that will serve as the operational blueprint for network-wide expansion across Brazil.
• Scalability & expansion readiness: Build repeatable, scalable operational frameworks designed to be deployed in new Dark Store locations with minimal ramp-up time, directly enabling Amazon Brasil's network growth strategy.
• Continuous improvement: Identify inefficiencies, implement Kaizen-driven improvements, and leverage data to optimize throughput, reduce defects, and improve cost-per-unit metrics.
• Cross-functional collaboration: Partner with Supply Chain, Transportation, Technology, and Category teams to ensure seamless integration between upstream/downstream operations and the Dark Store.

A day in the life

You start your morning reviewing overnight performance metrics - order volume, cancellation rates, delivery times, and inventory accuracy - identifying any gaps before the team hits the floor. By mid-morning, you're walking the Dark Store, observing inbound receiving in action, coaching associates on stow accuracy, and troubleshooting bottlenecks in the pick-and-pack flow. After lunch, you're deep in data: analyzing defect trends, running root-cause sessions on quality misses, and refining SOPs that will be replicated across future sites. You close the day in cross-functional syncs with Supply Chain and Transportation, aligning on replenishment cadence and last-mile handoff improvements. No two days look the same, but every day you're building the operational playbook that will power Amazon Brazil's expansion.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience designing processes to maximize efficiency
• Experience in analyzing data to drive decisions
• Experience managing teams
• Experience in communication and presentation skills, both written and verbal in Portuguese & English

Preferred Qualifications

• Knowledge of Warehouse Management System Software including Warehouse control systems
• Experience in business process improvement, Lean or Six Sigma
• Experience launching new operational sites or expanding fulfillment networks

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