Senior Program Manager, Amazon Operations, Amazon Brazil Operations

Amazon; São Paulo; Presencial; BRL 350 000 - 520 000; Tempo integral

Resumo da oferta

Amazon in Brazil is seeking a dynamic Senior Program Manager to lead Ultrafast Delivery Operations nationwide. You will define and drive strategies, build and lead high-performing teams, and partner with cross-functional stakeholders to deliver market-leading capabilities.

You will manage end-to-end operations across Brazil, focusing on operational excellence, data-driven decisions, and sustainable growth, while aligning with Amazon's customer-obsessed culture and long-term vision.

Qualificações

• Bachelor's degree is required and you should be able to define program requirements using data and metrics to determine improvements.
• Experience defining and executing program requirements across functions, including tech and non-tech teams.
• Fluency in English (speaking, writing, reading) and ability to receive direction in English.

Responsabilidades

• Develop and execute comprehensive ultrafast delivery strategies aligned with business objectives.
• Lead and scale operations across multiple locations in Brazil, ensuring service quality and customer satisfaction.
• Build, mentor, and develop high-performing teams with a culture of excellence and innovation.
• Drive data-driven decision making and process optimization to improve efficiency and impact.
• Collaborate with retail partners, operations teams, and global stakeholders to implement best practices.
• Manage P&L responsibilities while ensuring sustainable growth and profitability.
• Identify and execute opportunities for innovation and operational efficiency.
• Navigate complex stakeholder relationships across retail, operations, and support functions.

Conhecimentos

Data-driven decision making

Cross-functional collaboration

Leadership

Operational excellence

Analytical skills

Bias for Action

Ownership

Innovation

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Description

We are seeking a dynamic and results-driven Country Leader to spearhead our Ultrafast Delivery Operations in Brazil. This strategic leadership role will be responsible for defining, developing, and executing Ultrafast Delivery initiatives while managing end-to-end operations across the country.

Position Overview

As the Senior Program Manager for Ultrafast Delivery Operations, you will drive the strategy and execution of our ultrafast delivery services, ensuring operational excellence and market leadership in Brazil. You will build and lead high-performing teams while working closely with cross-functional stakeholders to drive innovation and operational efficiency.

Core Competencies

• Bias for Action: Ability to act decisively and execute quickly in a fast-paced environment
• Ownership: Takes full responsibility for results and demonstrates strong accountability
• Dive Deep: Strong analytical skills with attention to details and metrics
• Leadership: Proven ability to hire, develop, and retain top talent
• Innovation: Track record of implementing creative solutions and driving continuous improvement
• High Standards: Demonstrates commitment to operational excellence

Key Responsibilities

• Develop and execute comprehensive strategies aligned with business objectives and market demands
• Lead and scale operations across multiple locations, ensuring consistent service quality and customer satisfaction
• Build, mentor, and develop high-performing teams while fostering a culture of excellence and innovation
• Drive operational improvements through data-driven decision making and process optimization
• Collaborate with retail partners, operations teams, and global stakeholders to implement best practices
• Manage P&L responsibilities while ensuring sustainable growth and profitability
• Identify and execute opportunities for innovation and operational efficiency
• Navigate complex stakeholder relationships across retail, operations, and support functions

Basic Qualifications

• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements
• Experience defining and executing program requirements
• Experience working cross functionally with tech and non-tech teams
• Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• Experience working with, presenting to and influencing senior executives up to VP level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10465771