Sr Operations Manager, Books Operations – Brazil (Cajamar-SP)

Amazon; Cajamar; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. seeks an Operations Manager for the Books operation in Brazil. You will lead day-to-day operations, with responsibility for safety, quality, productivity, people development, and continuous improvement.

This is a hands-on role with strong on-the-floor presence and direct ownership of results. You will mentor teams, drive improvements, and collaborate with the Print on Demand network to deliver exceptional customer experiences in a fast-growing

Qualificações

• Bachelor's degree or equivalent required.
• Experience in people management and team development.
• Fluent in English (speaking, reading, and writing).

Responsabilidades

• Promote safety culture and prioritize health and safety of teams.
• Lead and develop Area Managers and team leaders.
• Responsible for safety, quality, performance, and customer experience.
• Drive process improvements to support growth and launches.
• Design and deploy continuous improvement initiatives using data.
• Mentor and develop teammates for progression.
• Benchmark and share best practices within the network.

Conhecimentos

People management

English proficiency

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Description The Operations Manager within Books business is a high-impact role focused on delivering a strong customer experience, operational excellence, and sustainable business performance. You will lead the day-to-day operations of a books operation in Brazil, with responsibility for safety, quality, productivity, people development, and continuous improvement. This is a hands-on Operations role. A strong presence on the floor, close engagement with the team, and direct ownership of operational results are essential.

Description The Operations Manager within Books business is a high-impact role focused on delivering a strong customer experience, operational excellence, and sustainable business performance. You will lead the day-to-day operations of a books operation in Brazil, with responsibility for safety, quality, productivity, people development, and continuous improvement. This is a hands-on Operations role. A strong presence on the floor, close engagement with the team, and direct ownership of operational results are essential.

Why join now

Joining Books operation today means giving your career a real boost. From day one, you'll benefit from a comprehensive onboarding program - locally and internationally - supported by experienced mentors. Our development programs and exposure to complex challenges in a high-growth environment will allow you to rapidly acquire new skills. This role is a true springboard within Amazon. You can progress to greater responsibilities within operations, seize opportunities in other countries within our international network, or move into cross-functional roles. This freedom to build your career path, coupled with our learning pace and scale of impact, is what makes this opportunity unique.

Key job responsibilities

• Promote an exemplary safety culture, making the health and safety of our teams our top priority.
• Lead and develop a team of Area Managers and team leaders, creating an environment where talent development and innovation are central to your management style.
• Take complete responsibility for the safety, quality, performance, and customer experience of the operation.
• Drive process improvements while keeping pace with our growth, motivating others to meet the challenges of a launch environment.
• Design and deploy continuous improvement initiatives, leveraging data analysis and operational expertise.
• Mentor, train, and develop teammates for career progression and learning.
• Conduct internal and external benchmarking and actively contribute to sharing best practices within the Print on Demand network.

About The Team

The International Make on Demand organization operates across multiple countries and brings together two businesses: Print on Demand and Merch on Demand. Our mission is to help authors and content creators bring their ideas to customers. The team is multinational, multicultural, and multilingual, offering meaningful exposure to global operations and cross-functional collaboration. This role will lead the Print on Demand operation in Brazil, with opportunities to take on broader scope and complexity over time.

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in people management and team development
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

- Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10493492