Operations Manager, Ops Team

Amazon Servicos De Varejo Do Brasil Ltda.; Cabo de Santo Agostinho; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Amazon Servicos De Varejo Do Brasil Ltda. seeks an Operations Manager for its Recife Fulfillment Center to oversee night-shift inbound/outbound operations. You will lead Area Managers and hourly staff, ensure safety and quality, and drive improvements to meet productivity and customer promises.

Qualifications include a Bachelor’s degree (MBA preferred), fluent English, and experience in logistics or operations. Willingness to relocate to Northeast Brazil is required.

Qualificações

• Bachelor's degree or equivalent.
• Flexible schedule including weekends, nights, and holidays.
• Experience building and managing teams.
• Fluent in English (reading, writing and speaking).
• Experience in logistics or operations.

Responsabilidades

• Lead and supervise a team of Area Managers and hourly workers for outbound/inbound operations.
• Ensure safety, quality, performance and customer experience for the shift.
• Plan, forecast, and manage staffing, scheduling and resources.
• Drive process improvements and Six Sigma initiatives.
• Collaborate with HR, Finance, Facilities, Safety & IT to support projects.

Conhecimentos

Team leadership

People management

Operational leadership

Strategic planning

Formação académica

Bachelor's degree or equivalent

MBA or Master's degree

Ferramentas

Excel

SQL

Descrição da oferta de emprego

This position will be based in Recife region.

Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Recife. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr. Ops Manager, you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

Key Responsibilities

• Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline‑driven environment.
• Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
• Manage a team of approximately many employees within a very fast‑paced/ time‑critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
• Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
• Set / clarify requirements and expectations for Area Managers and Team Leaders.
• Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
• Implement change and/or develop new processes as required.
• Participate from time to time in cross-functional Process and Business Improvement projects.
• Candidates must be flexible to work weekends and/or overnight shifts regularly.
• Mobility/ Relocation for one of the regions: Northeast of Brazil.

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience building and managing teams
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Experience in an operational role, or experience in logistics

Preferred Qualifications

• MBA, or Master's degree in management, business administration, economics, engineering, marketing
• Experience in business process improvement, Lean or Six Sigma
• Experience using Excel and SQL

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