Operations Lead

Jobgether; Brasil; Remote; BRL 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Company car or JobRad

Fitness benefits

26 days annual leave

20 workation days per year in EU

€1,500 professional development budget

Own team growth opportunity

Hardware of your choice

Job summary

Jobgether is seeking an Operations Lead based in Brazil to own end-to-end operations for a fast-growing consumer brand preparing for international expansion. You will build processes, systems, and a partner network to support growth across markets and channels, overseeing forecasting, purchasing, logistics, and fulfillment.

As the first dedicated operations hire, you will shape scalable workflows, manage inventory and distribution, and collaborate with founders to balance product availability

Qualifications

• Several years of experience in operations, supply chain, or logistics involving physical products.
• Direct responsibility for inventory, purchasing, warehousing, or delivery performance.
• Strong understanding of how demand forecasting, procurement, production, working capital, transportation, and sales interact.
• Experience with 3PLs and freight forwarders; international sourcing and retail distribution is a plus.
• Ability to design scalable, documented processes from unstructured workflows.
• Proactive ownership mindset with ability to raise risks and push initiatives.
• Strong German and English communication skills.
• Master's degree in SCM/logistics advantageous but not required.

Responsibilities

• Oversee end-to-end supply chain and inventory planning across channels.
• Coordinate domestic and international logistics, including Amazon FBA.
• Design scalable processes and KPIs to reduce dependency on individuals.
• Collaborate cross-functionally with purchasing, production, transportation, sales, and finance.
• Lead operational expansion planning for new markets in Europe.
• Monitor costs and service levels to optimize the fulfillment network.
• Develop customer service tools and policies using feedback.
• Implement operational documentation and systems.
• Provide hands-on leadership with founders and grow into Head of Operations.

Skills

Operations leadership

Supply chain management

Logistics coordination

3PLs and freight forwarding

Cross-functional collaboration

German language

English language

Education

Master's degree in supply chain/logistics

Job description

Our partner is looking for an Operations Lead based in Brazil.

Take ownership of end-to-end operations for a fast-growing consumer brand preparing for international expansion. As the first dedicated Operations hire, you will build the processes, systems, and partner network needed to support growth across multiple markets and sales channels. You will oversee the full product journey, from demand forecasting and purchasing to international logistics, retail distribution, and online fulfillment. Working directly with the founders, you will turn operational complexity into scalable, efficient workflows while balancing product availability, service quality, and working capital. This is a hands-on leadership role combining strategic planning with practical problem-solving. As the business expands across Europe, you will have the opportunity to shape its operational foundations and grow into a Head of Operations position.

Accountabilities:

• Supply Chain and Inventory Planning: Manage demand forecasting and purchasing across sales channels, coordinate with manufacturers, and balance product availability with working capital.
• Logistics and Fulfillment: Oversee domestic and international freight, customs clearance, retail warehousing, e-commerce fulfillment, and Amazon FBA operations.
• Logistics Performance: Monitor costs, service levels, and error rates while designing an efficient fulfillment network that can support expansion into additional European markets.
• Retail Operations: Ensure reliable deliveries to retail partners by managing order requirements, delivery windows, product displays, and claims.
• Systems and Processes: Establish scalable workflows, operational KPIs, tools, and documentation that reduce dependency on individual knowledge and support consistent execution.
• Customer Operations: Develop customer service tools, processes, and goodwill policies, using recurring customer feedback to identify opportunities for improvement.
• Cross-Functional Coordination: Connect purchasing, production, transportation, sales, and finance to ensure products arrive where they are needed, when they are needed.
• Operational Problem-Solving: Resolve day-to-day supply chain and fulfillment issues proactively while continuously improving efficiency and scalability.
• International Expansion: Evaluate operational requirements for new markets, including warehouse arrangements, distribution models, customs, taxes, and compliance considerations.

Requirements:

• Several years of experience in operations, supply chain, or logistics involving physical products.
• Direct responsibility for inventory, purchasing, warehousing, product availability, or delivery performance, rather than an exclusively analytical or coordination-focused role.
• A strong understanding of how demand forecasting, procurement, production, working capital, transportation, and sales interact.
• Experience working with third-party logistics providers (3PLs) and freight forwarders; international sourcing and retail distribution experience are strong advantages.
• The ability to design straightforward, scalable processes from initially unstructured workflows and document them for team-wide use.
• A proactive ownership mindset, with the confidence to solve problems, communicate risks early, and move initiatives forward independently.
• Strong communication skills in both German and English.
• A master's degree in supply chain management, logistics, or a related field is an advantage but not required.

Benefits:

• Permanent employment contract with a competitive fixed salary and participation in the company's success.
• A high-impact leadership role with direct access to the founders and the ability to influence key operational decisions.
• A potential career path toward Head of Operations, including the opportunity to build and lead your own team as the business grows.
• Fully remote working arrangements, with a paid coworking space available in your city if desired.
• A company car or JobRad benefit, depending on your preference.
• Fitness benefits and additional perks.
• Your choice of work hardware.
• 26 days of annual leave.
• 20 workation days per year within the EU.
• An annual professional development budget of €1,500.
• The opportunity to help scale a product with demonstrated market traction and growing retail distribution.