Operations Coordinator

Koda-Brands; São Paulo; Hybrid; BRL 40,000 - 60,000; Full time

Job summary

Koda-Brands is seeking an Operations Coordinator in São Paulo, Brazil. In this role, you'll manage operations including ordering supplies, overseeing production, and handling e-commerce and wholesale orders. The successful candidate will have experience in a similar role, excellent organizational skills, and strong English communication abilities. This position is essential for ensuring efficient operation management and customer satisfaction.

Qualifications

• Proven experience as a Virtual Assistant or in a similar role.
• Excellent organizational and multitasking skills.
• Strong and fluent English communication skills, both written and verbal.

Responsibilities

• Manage ordering supplies and production processes.
• Coordinate packaging management and ensure compliance.
• Process and fulfill e-commerce orders accurately and timely.
• Manage online marketplace listings and wholesale relationships.

Skills

Organizational skills

Multitasking

Communication skills (English)

Proficiency in e-commerce platforms

Inventory management

Job description

About the Role

As an Operations Coordinator, you will manage various aspects of our operations. Your primary focus will be ordering supplies, overseeing the production process, handling labels, and managing e-commerce orders, marketplaces, and wholesale channels. Your role is crucial in ensuring smooth operations and exceptional customer satisfaction.

Key Responsibilities

• Ordering Supplies and Production Management:
  • Source and order raw materials and supplies necessary for product production.
  • Coordinate with suppliers to ensure timely delivery and quality of materials.
  • Manage inventory levels to prevent shortages.
• Packaging Management:
  • Coordinate the ordering, printing, and shipping of product labels.
  • Ensure all labeling complies with regulatory standards and brand guidelines.
  • Manage packaging materials and ensure products are properly packed for shipment.
• E-commerce Order Management:
  • Process and fulfill e-commerce orders in a timely and accurate manner.
  • Monitor and manage orders from e-commerce.
  • Handle customer inquiries and resolve any issues related to orders.
• Marketplace and Wholesale Channel Management:
  • Manage listings and inventory on online marketplaces (Faire, UNFI, AmeriSource, Amazon, Walmart, etc).
  • Develop and maintain relationships with wholesale partners.
  • Process and fulfill wholesale orders, ensuring timely delivery.
  • Monitor marketplace performance and suggest improvements.
• General Administrative Support:
  • Perform various administrative tasks to support daily operations.
  • Maintain accurate records of orders, inventory, and shipments.
  • Provide regular updates and reports to the management team.

Qualifications

• Proven experience as a Virtual Assistant or in a similar role.
• Excellent organizational and multitasking skills.
• Strong and fluent English communication skills, both written and verbal.
• Proficiency in using e-commerce platforms.
• Familiarity with inventory management and order fulfillment processes.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to quality.

Preferred Qualifications

• Experience in the beauty industry.
• Knowledge of sustainable and ethical sourcing practices.
• Experience with wholesale channel management.