Operations Agent

HBX Group; Jundiaí; Presencial; BRL 30 000 - 45 000; Tempo integral

Resumo da oferta

HBX Group is seeking a Travel Operations Agent to support travel agencies, tour operators, and suppliers through the pre-stay and reservation process. You will manage reservations, resolve operational issues, and ensure smooth day-to-day operations with a focus on exceptional customer service.

The role demands strong problem-solving skills, meticulous attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.

Qualificações

• Experience in travel operations or travel-related fields is preferred.
• Advanced English required; additional languages are a plus.
• Experience in customer-facing operational environments is beneficial.
• Strong problem-solving mindset and attention to detail are essential.

Responsabilidades

• Monitor and manage reservations through online platforms.
• Track booking progress and resolve issues promptly.
• Support pre-stay activities and reservation processes for agencies, tour operators, and suppliers.
• Provide email support and handle urgent/critical calls.
• Deliver professional customer service while maintaining stakeholder relationships.
• Investigate and resolve routine operational issues; identify complex cases when needed.
• Ensure operational processes are executed accurately and efficiently.

Conhecimentos

Customer service

Communication

Independent work

Problem solving

Organization

Teamwork

Formação académica

Advanced English

Ferramentas

Microsoft Office

Excel

Outlook

Online reservation platforms

Descrição da oferta de emprego

As a Travel Operations Agent, you will support travel agencies, tour operators, and suppliers throughout the pre-stay and reservation process. This role is responsible for handling booking-related requests, resolving operational issues, and ensuring smooth day-to-day operations.

You will work in a fast-paced environment that requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while maintaining excellent customer service standards.

Job Responsibilities

Reservation Management

• Monitor and manage reservations through online platforms.
• Track booking progress and ensure timely resolution of issues.
• Support the smooth operation of pre-stay activities and reservation processes.
• Provide support to travel agencies, tour operators, and suppliers via email.
• Handle telephone communication for urgent or critical cases.
• Deliver professional and timely customer service while maintaining strong relationships with stakeholders.

Operations & Problem Solving

• Investigate and resolve routine operational issues.
• Proactively identify and escape complex cases when necessary.
• Ensure operational processes are executed accurately and efficiently.

Required Skills

• Strong customer service and communication skills.
• Ability to work independently and take ownership of issues.
• Problem-solving mindset with a proactive approach.
• Strong organizational skills and attention to detail.
• Ability to manage a high-volume workload in a controlled and balanced manner.
• Team-oriented attitude and strong interpersonal skills.

Required Tech Skills

• Good knowledge of Microsoft Office Suite.
• Experience using Excel and Outlook.
• Comfortable working with online reservation and operational platforms.
• Strong digital literacy and ability to learn new systems quickly.

Qualifications & Experience

• Previous experience in travel operations, travel agencies, tour operators, hospitality, or related fields.
• Advanced or fluent English required.
• Additional languages are considered an advantage.
• Experience in customer-facing operational environments is preferred.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference