Customer Representative

Inspired; Porto Alegre; Remote; BRL 33,480 - 55,800; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Opportunities for growth

Exclusive industry discounts

Ongoing training

Job summary

A travel agency in Brazil is seeking a Travel Customer Representative to support clients through their travel journey. The role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction. The ideal candidate should have strong communication skills and customer service experience, with a passion for travel. This position offers 100% remote work with flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Excellent communication skills to assist clients with inquiries.
• Ability to handle concerns or complaints with empathy.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm satisfaction.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!