Customer Representative

Inspired; Manaus; Remote; BRL 33,480 - 55,800; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing accurate destination information, and resolving issues with empathy. The ideal candidate should have strong communication skills, customer service experience, and passion for travel. This is a remote position with flexible scheduling, travel perks, and opportunities for professional growth.

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong customer service experience, preferably in the travel or hospitality sector.
• Must be organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to adapt to booking platforms.

Responsibilities

• Respond promptly to client inquiries via various communication channels.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about travel documents and agency policies.
• Follow up to confirm trip details and client satisfaction.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Attention to detail

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!