Customer Service Travel Agent

Hellosunshinetravels; São Paulo; Remote; BRL 33,480 - 50,220; Full time

Benefits offered by this job

Flexible, remote opportunity

Ongoing training and mentorship

Growth potential within the travel industry

Supportive team culture

Job summary

A travel service company based in São Paulo, Brazil is seeking a detail-oriented Customer Service Travel Agent. The ideal candidate will assist clients with travel planning, provide exceptional service, and build long-term relationships. This role offers flexibility, ongoing training, and growth potential in the travel industry. If you have a passion for travel and enjoy helping others, this position is perfect for you.

Qualifications

• Strong customer service and communication skills are essential.
• Must be organized, self-motivated, and able to work independently.
• A passion for travel and helping others is important.

Responsibilities

• Assist clients with vacation planning, including customized itineraries.
• Provide clear, friendly communication via various platforms.
• Research destinations and manage bookings, changes, and cancellations.

Skills

Customer service

Communication

Organization

Multitasking

Sales experience

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long‑term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self‑motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.