Operational Quality Analyst – Junior

Jobtailor; Feira de Santana; Presencial; BRL 33 000 - 62 000; Tempo integral

Resumo da oferta

Jobtailor in Feira de Santana, Brazil, seeks a junior Quality and Performance Analyst to create operational reports, monitor KPIs, and support decision-making with data-driven insights. The role emphasizes continuous process improvement and collaboration with operations teams.

The candidate should be pursuing or have completed a university degree, possess strong Excel skills, and be comfortable working on-site at the Feira de Santana or Cabula site. Telecommunications experience is a plus.

Qualificações

• Currently pursuing or have completed a university degree.
• Ability to work effectively as part of a team.
• Experience preparing reports.
• Knowledge of Microsoft Office.
• Intermediate Excel skills.
• Easy access to the Feira de Santana or Cabula site.
• Test cutoff scores will be considered for ranking purposes.
• Previous experience in Quality is a plus.
• Previous experience with telecommunications products is a plus.

Responsabilidades

• Create and maintain operational reports
• Analyze performance indicators and propose strategic improvements
• Develop performance presentations
• Support managers in decision-making
• Perform quality-related activities, ensuring continuous process improvement
• Lead meetings and calibration sessions with clients and operations teams
• Monitor and control KPIs
• Conduct ad hoc analyses, identifying root causes and creating action plans
• Update and distribute reports
• Map processes to support continuous improvement
• Prepare performance and analysis presentations
• Review and monitor controls, performance indicators, and reports
• Stay up to date by studying customer service content
• Perform other administrative duties related to the position

Conhecimentos

Performance Reporting

Data Analysis

Process Mapping

Root Cause Analysis

Continuous Improvement

Intermediate Excel Skills

Team Collaboration

Effective Communication

Decision Support

Formação académica

University degree in progress or completed

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Create and maintain operational reports


• Analyze performance indicators and propose strategic improvements


• Develop performance presentations


• Support managers in decision-making


• Perform quality-related activities, ensuring continuous process improvement


• Lead meetings and calibration sessions with clients and operations teams


• Monitor and control KPIs


• Conduct ad hoc analyses, identifying root causes and creating action plans


• Update and distribute reports


• Map processes to support continuous improvement


• Prepare performance and analysis presentations


• Review and monitor controls, performance indicators, and reports


• Stay up to date by studying customer service content


• Perform other administrative duties related to the position

Requirements

• Currently pursuing or have completed a university degree


• Ability to work effectively as part of a team


• Experience preparing reports


• Knowledge of Microsoft Office


• Intermediate Excel skills


• Easy access to the Feira de Santana or Cabula site


• Test cutoff scores will be considered for ranking purposes


• Previous experience in Quality is a plus


• Previous experience with telecommunications products is a plus

Core Competencies

Demonstrates strong analytical skills in performance analysis and reporting, with a focus on continuous process improvement and effective team collaboration. Proficient in preparing operational reports and presentations to support decision-making and strategic initiatives.

Highest-signal resume keywords

• Performance Analysis


• Report Preparation


• KPI Monitoring


• Microsoft Office


• Quality Improvement

Hard Skills

• Performance Reporting


• Data Analysis


• Process Mapping


• Root Cause Analysis


• Continuous Improvement


• Intermediate Excel Skills

Soft Skills

• Team Collaboration


• Effective Communication


• Decision Support

Industry Keywords

• Telecommunications Products


• Quality Assurance