Onsite EUC Engineer

Tata Consultancy Services Limited; Curitiba; On-site; BRL 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental Plan

Life insurance

Meal/Food Voucher

Transportation vouchers

Gympass

International experience opportunity

Bring Your Buddy bonus

Job summary

Tata Consultancy Services Limited in Curitiba, Brazil is seeking an Onsite Field Support Engineer EUC to join our global IT services team. You will resolve hardware and software issues on laptops, desktops, printers and peripheral devices, and provide hands-on support to end users.

The role emphasizes customer focus, strong communication, and the ability to work with Windows and Mac environments, active directory, and Service Now ticketing.

Qualifications

• Customer-focused with strong communication
• Ability to prioritize and work in adverse situations
• Proficient in English and local language
• Strong analytical and coordination skills
• Independent worker with good work ethic

Skills

Customer focus

Communication skills

Flexibility

Independent work

English proficiency

Analytical skills

Work under pressure

Tools

Service Now

Windows (Win 10/11)

Mac OS

Active Directory

Networking basics

Printer/Scanner support

Hardware troubleshooting

Job description

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Onsite Field Support Engineer EUC who wants to learn and transform his career.

Job Details:

Soft Skills

• Clear and strong customer focus and relationship
• Good interpersonal and communication skills
• Flexibility and ability to prioritize
• Ability to perform in adverse situations
• Proficiency in English is must with Local Language
• Good analytical and coordination skills are essential
• Strong work ethic, combined with the ability to work independently

Technical Skills

• Strong knowledge of desktop/laptop hardware
• Good knowledge of Win 10, Win 11 & MS Office
• Knowledge of Mac OS is preferred
• Understanding of daily operations and delivery processesApplication / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Windows system administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
• Understanding of active directory, networking
• Hardware, operating system & software knowledge"

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

#Buildingonbelief