On-site Support Professional

Hitachi Vantara Corporation; Blumenau; Presencial; BRL 40 000 - 56 000; Tempo integral

Resumo da oferta

Hitachi Energy seeks an Onsite Support Analyst in Blumenau, SC, Brazil. Provide desk-side IT support, configure devices, manage assets, and coordinate vendor interactions.

You’ll assist users, document resolutions, and support security and governance initiatives across local and global teams. The role requires IT education, IT support experience, and fluency in Portuguese and English, with ITIL 4 and Lean Six Sigma certifications preferred.

Qualificações

• Bachelor/technical degree in IT or related field.
• Experience providing IT support, on-site preferred.
• Fluent in Portuguese and English.
• ITIL 4 and Lean Six Sigma certifications preferred.
• Familiar with ServiceNow IT Enterprise Platform.
• Proficient in MS Office 365 and Windows OS.
• Experience with asset management tools and inventory control.
• Strong documentation and governance practices.

Responsabilidades

• Provide desk-side IT support for on-site and remote users.
• Troubleshoot printers, mobile devices, email, and network issues.
• Configure, provision, and deliver IT equipment.
• Manage physical stock and asset lifecycle.
• Coordinate shipments and vendor support, including warranties.
• Assist in meeting rooms and collaboration spaces; provide training.
• Document incidents and solutions; follow governance processes.
• Monitor computer rooms and support information security measures.

Conhecimentos

IT support

English proficiency

Portuguese fluency

ITIL awareness

Lean Six Sigma (cert.)

ServiceNow familiarity

MS Office 365

Windows OS

Asset management tools

Formação académica

Information Technology degree

ITIL 4 certification

Lean Six Sigma certification

Ferramentas

ServiceNow IT Enterprise Platform

MS Office 365

Windows operating systems

Asset Management Tools

Descrição da oferta de emprego

Job Description:

The Opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for ourBlumenau, SC location in Brazil. As an OSS analyst, you will provide desk‑side IT support for all issues requiring physical intervention. You will support incident resolution by working closely with other IT teams and will act as a representative of the IT organization, serving as the primary customer‑facing contact for various IT functions.

How You´ll Make the Impact

• IT Support and Troubleshooting: Provide technical support for on‑site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi‑Fi, email), shared accounts, factory PCs, network connections, and peripherals.
• Device Provisioning and Deployment: Prepare, configure, and deliver computers and IT equipment in a ready‑to‑use condition.
• IT Asset and Inventory Management: Manage physical stock, perform regular inventory checks, and oversee the lifecycle of IT devices and accessories.
• Logistics and Vendor Coordination: Coordinate shipment and movement of devices, support third‑party technicians, and handle warranty cases with OEM vendors.
• End‑User and Collaboration Support: Assist users in meeting rooms and collaboration spaces and provide ad‑hoc training on common IT topics.
• Documentation, Governance, and Compliance: Document incidents and solutions, follow OSS governance and procedures (Runbooks, SOPs), and ensure compliance with internal and external regulations.
• Infrastructure and Facilities Monitoring: Perform regular inspections of computer rooms, including temperature, air conditioning, cabling, and overall functionality.
• Information Security and Asset Protection: Identify critical assets, implement security measures (e.g., patching), report abnormal system behavior, and support cybersecurity initiatives in alignment with global teams.

Your Background

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in both local language and English.
• Preferred: ITIL 4 and Lean Six Sigma certification
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365.
• Windows operating systems.
• Asset Management Tools.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision‑making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security‑sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.