Network Manager

Winnin; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Winnin seeks a Network Manager to lead the global Network Operations team in São Paulo. The ideal candidate will possess strong network engineering expertise and experience in team development. Responsibilities include owning performance, defining operational standards, and coordinating strategic planning initiatives while ensuring a high-performance culture. This position requires collaboration with various stakeholders to enhance network reliability and efficiency.

Qualificações

• Strong network engineering background with experience in a 24x7 operational environment.
• Proven track record of managing and developing teams.
• Ability to define operational standards and processes.

Responsabilidades

• Lead and develop the Network Operations team.
• Define operational standards and enforce SLAs.
• Coordinate network expansion and capacity planning.
• Maintain documentation frameworks and ensure process ownership.

Conhecimentos

Network engineering expertise

Leadership and team development

Operational strategy formulation

Cross-functional collaboration

Descrição da oferta de emprego

Summary

The Network Manager leads the global Network Operations team, owning performance, processes, and team development in a 24x7 environment. Reporting to the Head of Operations, this role connects daily execution with long-term strategy, requiring strong network engineering expertise and experience managing distributed teams.

Team Leadership & People Management

• Lead, mentor, and develop Network Operations Tech Leads, supporting both technical and leadership growth
• Own the full employee lifecycle for the NetOps team, including hiring, onboarding, performance management, career development, and retention
• Ensure proper staffing and coverage across all operational shifts
• Build and maintain a high-performance culture based on ownership, accountability, and continuous improvement
• Promote cross-team alignment and knowledge sharing to ensure consistency across operations

Operational Strategy & Governance

• Define and enforce operational standards, processes, and SLAs across network operations
• Act as the escalation point for critical or prolonged network incidents, ensuring coordination and resolution
• Review and approve root cause analyses (RCAs), ensuring effective preventive actions
• Drive continuous improvement initiatives focused on reducing MTTR, increasing network reliability, and improving efficiency
• Oversee monitoring and observability systems to ensure full visibility of the network environment

Planning & Cross-Functional Collaboration

• Align network operations strategy with the broader technology roadmap in collaboration with leadership and key stakeholders
• Coordinate network expansion, topology evolution, and capacity planning initiatives
• Manage relationships with connectivity providers, IXPs, and infrastructure partners
• Collaborate with engineering, security, and infrastructure teams on cross-functional initiatives
• Represent network operations in leadership discussions, providing insights and performance updates

Documentation & Process Ownership

• Own and maintain the network operations documentation framework, including runbooks, SOPs, diagrams, and incident procedures
• Define documentation standards and ensure accuracy and consistency across teams
• Lead regular operational reviews, such as incident postmortems, audits, and retrospectives