Middleware – Cloud Operations, Generalist Profile

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is hiring for an operations and incident response role in São Paulo. The candidate will monitor cloud and container environments, perform end-to-end troubleshooting, and diagnose issues across infrastructure, network, middleware, and apps. Strong communication across global teams is essential.

You will document runbooks and drive continuous improvement in production stability. We seek expertise in observability tools and a proactive, analytical mindset for root-cause analysis in

Qualificações

• Experience supporting and maintaining high-availability, mission-critical environments.
• Knowledge of Cloud platforms, middleware, APIs, and container environments (Kubernetes/OpenShift).
• Proven experience in advanced troubleshooting and incident analysis in distributed environments.
• Knowledge of infrastructure, networking, operating systems, and application servers.
• Experience with observability and monitoring tools (Dynatrace, Grafana, Prometheus, ELK, or similar).
• Strong technical analytical skills for root cause identification.
• Knowledge of ITIL processes (Incidents, Problems, and Changes).
• Good communication skills for working with global, cross-functional teams.
• Analytical, proactive, and problem-solving oriented profile.
• Ability to work autonomously in mission-critical production environments.

Responsabilidades

• Monitor and manage alerts on Cloud platforms, middleware, and container environments.
• Perform end-to-end troubleshooting to analyze and resolve incidents.
• Diagnose issues across multiple layers: infrastructure, network, middleware, and application.
• Execute operational procedures and standard changes according to established processes.
• Escalate complex incidents to specialized teams when necessary.
• Provide support for production and non-production environments.
• Administer and monitor APIs and integrations.
• Analyze service performance, latency, and availability issues.
• Use observability tools for investigation and diagnosis (metrics, logs, and traces).
• Collaborate with global teams on continuous improvement and operational stability initiatives.
• Document procedures, incidents, and operational knowledge in runbooks and knowledge bases.

Conhecimentos

High availability

Cloud platforms

Middleware

APIs

Container environments (Kubernetes/Opn

Ferramentas

Dynatrace

Grafana

Prometheus

ELK

ITIL tooling

Descrição da oferta de emprego

Responsibilities

• Monitor and manage alerts on Cloud platforms, middleware, and container environments.
• Perform end-to-end troubleshooting to analyze and resolve incidents.
• Diagnose issues across multiple layers: infrastructure, network, middleware, and application.
• Execute operational procedures and standard changes according to established processes.
• Escalate complex incidents to specialized teams when necessary.
• Provide support for production and non-production environments.
• Administer and monitor APIs and integrations.
• Analyze service performance, latency, and availability issues.
• Use observability tools for investigation and diagnosis (metrics, logs, and traces).
• Collaborate with global teams on continuous improvement and operational stability initiatives.
• Document procedures, incidents, and operational knowledge in runbooks and knowledge bases.

Requirements

• Experience supporting and maintaining high-availability, mission-critical environments.
• Knowledge of Cloud platforms, middleware, APIs, and container environments (Kubernetes/OpenShift).
• Proven experience in advanced troubleshooting and incident analysis in distributed environments.
• Knowledge of infrastructure, networking, operating systems, and application servers.
• Experience with observability and monitoring tools (Dynatrace, Grafana, Prometheus, ELK, or similar).
• Strong technical analytical skills for root cause identification.
• Knowledge of ITIL processes (Incidents, Problems, and Changes).
• Good communication skills for working with global, cross-functional teams.
• Analytical, proactive, and problem-solving oriented profile.
• Ability to work autonomously in mission-critical production environments.