Marketplace Consultant

JoomPulse; São Paulo; Remote; BRL 112,000 - 167,000; Full time

Benefits offered by this job

Competitive monthly compensation

Remote-first flexibility

Growth opportunities for long-term collaboration

Potential for full-time transition

Job summary

An international e-commerce tech company is seeking a proactive Marketplace Consultant to handle client relationships and improve user satisfaction. This role involves working with data analytics to create reports for customers and drive product adoption. The candidate should have experience in e-commerce consulting, a strong grasp of metrics, and the ability to communicate in both English and Portuguese. The position offers competitive compensation and remote working flexibility throughout Brazil.

Qualifications

• Proven experience as a consultant or analyst for sellers/brands on marketplaces.
• Advanced knowledge of key e-commerce metrics and market specifics.
• Ability to create structured business logic from data.
• Experience with AI tools for task automation.
• Track record of conducting product and design interviews.
• Hands-on customer retention experience.
• Intermediate English and fluent Portuguese.

Responsibilities

• Develop and maintain strong client relationships.
• Serve as primary contact for customer inquiries.
• Create reports and recommendations from data.
• Lead meetings and product training with customers.
• Drive growth through upsell/cross-sell opportunities.
• Facilitate customer onboarding and technical adoption.

Skills

Consultative experience

E-commerce metrics knowledge

Data transformation skills

AI tool experience

Customer relationship management

Bilingual (English and Portuguese)

Portuguese (fluent)

Tools

Analytical tools

AI tooling

Job description

JoomPulse is an AI analytics tool for Mercado Livre sellers, providing insights into the most profitable products and fastest-growing categories — helping sellers boost their profits with data-driven decisions.

JoomPulse is one of the key businesses of Joom Group, an international tech-centric group of e-commerce companies that was founded in 2016 in Latvia. Joom Group also includes the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

We are looking for a proactive, customer-focused Marketplace Consultant to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.

Responsibilities

• Develop and maintain strong client relationships, ensuring alignment with customer needs
• Serve as the primary contact for customer inquiries, ensuring timely resolution of issues
• Create detailed reports, analysis and recommendations based on Joom Pulse data for our customers
• Lead frequent meetings with customers and oversee ongoing product training sessions
• Drive growth through upsell/cross-sell opportunities while consistently improving NPS and success KPIs
• Facilitate end-to-end customer onboarding and technical adoption of our data tools

Requirements

• Proven experience working for seller/brand or store on marketplaces as a consultant or as an analyst
• Advanced knowledge of key e-commerce metrics and market specifics for merchants and brands
• Proven ability to transform raw data and graphs into structured business logic and clear narratives
• 'AI-friendly' mindset with practical experience using AI tools for task automation
• Proven track record of handling in-depth product, design, and problem interviews
• Hands-on experience with customer retention and nurturing relationships with enterprise businesses
• At least intermediate level in English, fluent Portuguese

Preferred

• Experience in working with analytical tools similar to JoomPulse
• Knowledge of importation from China process

We offer

• Competitive compensation: fixed monthly fee paid via service contract
• PJ/PF employment with a possibility to move to CLT employment later
• Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
• Growth opportunities: potential for long-term collaboration and transition to full-time employment, based on mutual fit and business needs

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