Manager, Vendor Consultant, Vendor Consultant Program

Amazon; São Paulo; Presencial; BRL 260 000 - 400 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. - C41 is seeking a Manager, Vendor Specialist within the AVS team. You will lead a high-performing group responsible for managing top selling partners on Amazon in Brazil, driving growth, service levels, and strategic joint business plans.

You’ll partner with Retail and Vendor Services to optimize vendor performance and customer experience. You will build processes, set guardrails, and own team success metrics while collaborating with multiple internal

Qualificações

• Bachelor's degree required.
• Experience analyzing data to identify performance drivers.
• Experience influencing internal and external stakeholders.
• Experience leading teams and managing vendor relationships.

Responsabilidades

• Lead a team of Vendor Specialists and set priorities.
• Drive vendor growth and customer experience across partnerships.
• Collaborate with internal teams to optimize vendor programs and operations.
• Recruit, hire and develop team members and manage resource allocation.
• Monitor vendor satisfaction and drive improvement initiatives.

Conhecimentos

Data analysis

Stakeholder influence

Team management

Account management

Portuguese-English fluency

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About The Role

As a Manager, Vendor Specialist as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon premium vendors.

AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Specialists responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.

Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.

You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.

Key job responsibilities

• Lead a team of Vendor Specialists, prioritizing strategic initiatives and provide escalation support as needed.
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Vendor Specialist.
• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Specialist as appropriate.

Basic Qualifications

• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders
• Experience in team management
• Solid Account management, Vendor management and/or Client management experience
• Speak, write and read fluently Portuguese and English

Preferred Qualifications

• Experience successfully managing dynamic account portfolios
• Experience in managing critical operational processes, with SLA responsibility
• MBA is preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda. - C41

Job ID: A10476605