LAC Tracker After-Sales Team Leader

Trina Solar Co.; São Paulo; On-site; BRL 120,000 - 200,000; Full time

Job summary

Trina Solar is seeking an experienced after-sales leader in Brazil to manage the LAC tracker after-sales team through O&M for Utility-Scale and PMGD projects. You will own the after-sales lifecycle, handle escalations, and drive cross-functional collaboration across Engineering, O&M, Sales, Supply Chain, and Quality to meet performance targets.

The role requires strong English skills; Portuguese or Spanish is a plus, and you will contribute to process improvements, KPI reporting, and customer

Qualifications

• Experience in after-sales for industrial or large-scale projects.
• Strong communication in English; Portuguese or Spanish desirable.
• Ability to lead cross-functional teams.
• Proven RCA and CAPA experience.

Responsibilities

• Lead and manage LACTrackerAfter-Salesteam during O&M.
• Own after-sales lifecycle for Utility-Scale/PMGD projects.
• Act as escalation point for customer issues.
• Coordinate across Engineering, O&M, Sales, Supply Chain, Quality, Procurement.
• Develop and monitor KPIs and management reports.

Skills

Leadership

Stakeholder Mgmt

Customer service

Problem solving

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description:

Responsibilities

• Lead and manage the LACTrackerAfter-Salesteam, providing technical, operational, and commercial support for Utility-ScaleandPMGDsolarprojects throughout the O&M phase.
• Manage the complete after-saleslifecycle for Utility-Scale and PMGD customers, including claims, technical issues, failures, non-conformities, product improvements, and customer requirements.
• Serve as the main escalationpoint for critical customer issues, ensuring timely resolution and effective communication with customers, management, and internal stakeholders.
• Lead the coordination between Engineering,O&M,Sales,SupplyChain,Quality,Procurement,andotherdepartments to develop and implement effective solutions according to project requirements, priorities, and budget.
• Lead the technicaldiagnosisandRootCauseAnalysis(RCA) of tracker-related issues, defining corrective and preventive actions and ensuring proper implementation and closure.
• Oversee post-commissioningandO&Mactivities,includingbacktracking,trackerinjection,componentreplacement,repairs,GPSmapping,positioning,troubleshooting,andperformanceoptimization.
• Manage and monitor correctiveandpreventiveactionplans(CAPA) across Utility-Scale and PMGD projects, ensuring accountability, deadlines, and continuous follow-up.
• Establish and monitor after-salesKPIs,analyzingteamandprojectperformanceandpresentingmanagementreports,risks,actionplans,andimprovementopportunitiestoseniormanagement.
• Lead teamplanningandperformancemanagement,includingworkloadallocation,prioritization,resourceplanning,technicaldevelopment,training,mentoring,andperformanceevaluation.
• Develop and implement regionalafter-salesstrategiesandprocesses to improve customer satisfaction, response times, technical performance, operational efficiency, and overall service quality across LAC.
• Manage sparepartsandcomponentavailability,includingforecasting,stockmanagement,replacement,procurement,logistics,andcomponentsales,ensuringoperationalcontinuityforcustomers.
• Develop and maintain updated O&Mmanuals,technicalprocedures,troubleshootingguides,andbestpractices for tracker products.
• Manage relationships and negotiate with localsuppliersandserviceproviders to ensure the availability of critical components and services, particularly when required parts are not available in stock.
• Identify and develop opportunities for after-salesservices,spareparts,upgrades,andtechnicalsolutions,supportingrevenuegrowthandlong-termcustomerrelationships.
• Lead and coordinate technicaltrainingprograms for customers, O&M teams, and internal stakeholders to ensure proper tracker operation, maintenance, and performance.
• Ensure effective customerrelationshipmanagement across the LAC region, maintaining strong relationships with key accounts and ensuring a high level of customer satisfaction.
• Drive continuousimprovementandoperationalexcellence, identifying recurring issues, implementing lessons learned, and improving products, processes, and after-sales services.

Requirements

English is a must
Desirable Portuguese or Spanish native

About us

Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.

As Trina Solar continues to expand its capacity, we are looking for talent who is passionate about solar energy. From research and development to sales and marketing to manufacturing and operations, Trina Solar looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost effective solar energy solutions to customers around the globe.

Join us in our mission to promote and develop solar energy as a source of clean, renewable energy for all.