LAC Tracker After-Sales Team Leader

Trina Solar; São Paulo; Presencial; BRL 240.000 - 360.000; Jornada completa

Descripción de la vacante

Trina Solar in São Paulo, Brazil seeks an experienced after-sales leader for Utility-Scale and PMGD solar projects. You will manage the post-installation lifecycle, address claims, diagnose failures, and coordinate across Engineering, O&M, Sales, Supply Chain, Quality, Procurement, and other departments.

English is required; Portuguese or Spanish is desirable. You will drive continuous improvement, monitor KPIs, and ensure customer satisfaction throughout the O&M phase.

Formación

• Experience leading after-sales for utility-scale and PMGD solar projects.
• Strong communication with customers, management and internal teams.
• Proven ability to drive RCA and CAPA across large projects.

Responsabilidades

• Lead and manage after-sales support for Utility-Scale and PMGD solar projects during O&M.
• Own the after-sales lifecycle including claims, technical issues, non-conformities, and product improvements.
• Serve as the main escalation point for critical customer issues and coordinate cross-functional teams.

Conocimientos

Leadership

Customer facing

Root Cause Analysis

Cross-functional collaboration

O&M knowledge

After-sales management

Descripción del empleo

Responsibilities

• Lead and manage the LACTrackerAfter-Salesteam, providing technical, operational, and commercial support for Utility-ScaleandPMGDsolarprojects throughout the O&M phase.


• Manage the complete after-saleslifecycle for Utility-Scale and PMGD customers, including claims, technical issues, failures, non-conformities, product improvements, and customer requirements.


• Serve as the main escalationpoint for critical customer issues, ensuring timely resolution and effective communication with customers, management, and internal stakeholders.


• Lead the coordination between Engineering,O&M,Sales,SupplyChain,Quality,Procurement,andotherdepartments to develop and implement effective solutions according to project requirements, priorities, and budget.


• Lead the technicaldiagnosisandRootCauseAnalysis(RCA) of tracker-related issues, defining corrective and preventive actions and ensuring proper implementation and closure.


• Oversee post-commissioningandO&Mactivities,includingbacktracking,trackerinjection,componentreplacement,repairs,GPSmapping,positioning,troubleshooting,andperformanceoptimization.


• Manage and monitor correctiveandpreventiveactionplans(CAPA) across Utility-Scale and PMGD projects, ensuring accountability, deadlines, and continuous follow-up.


• Establish and monitor after-salesKPIs,analyzingteamandprojectperformanceandpresentingmanagementreports,risks,actionplans,andimprovementopportunitiestoseniormanagement.


• Lead teamplanningandperformancemanagement,includingworkloadallocation,prioritization,resourceplanning,technicaldevelopment,training,mentoring,andperformanceevaluation.


• Develop and implement regionalafter-salesstrategiesandprocesses to improve customer satisfaction, response times, technical performance, operational efficiency, and overall service quality across LAC.


• Manage sparepartsandcomponentavailability,includingforecasting,stockmanagement,replacement,procurement,logistics,andcomponentsales,ensuringoperationalcontinuityforcustomers.


• Develop and maintain updated O&Mmanuals,technicalprocedures,troubleshootingguides,andbestpractices for tracker products.


• Manage relationships and negotiate with localsuppliersandserviceproviders to ensure the availability of critical components and services, particularly when required parts are not available in stock.


• Identify and develop opportunities for after-salesservices,spareparts,upgrades,andtechnicalsolutions,supportingrevenuegrowthandlong-termcustomerrelationships.


• Lead and coordinate technicaltrainingprograms for customers, O&M teams, and internal stakeholders to ensure proper tracker operation, maintenance, and performance.


• Ensure effective customerrelationshipmanagement across the LAC region, maintaining strong relationships with key accounts and ensuring a high level of customer satisfaction.


• Drive continuousimprovementandoperationalexcellence, identifying recurring issues, implementing lessons learned, and improving products, processes, and after-sales services.

Requirements

English is a must
Desirable Portuguese or Spanish native