Analista de BPO

Tata Consultancy Services Limited; Rio de Janeiro; Hybrid; BRL 40,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Food and transportation vouchers

Childcare assistance

Gym pass

24/7 support through TCS Cares

Cultural, wellness, and recreationals

Job summary

Tata Consultancy Services is seeking a BPO Analyst in Rio de Janeiro to support administrative operations, process management activities, and management systems as a liaison between business stakeholders and operational teams.

The role requires a bachelor’s degree and at least four years in process/quality/service management, plus proficiency in Microsoft Office and SAP. The hybrid work model offers health and wellness benefits and career development opportunities.

Qualifications

• Bachelor's degree in information technology, Business Administration, Economics, Accounting, or related field.
• Minimum 4 years of experience in Process Management, Quality Management, or Service Management.
• Proficiency in Microsoft Office applications.
• Knowledge of SAP.
• Experience supporting corporate administrative and business operations processes.

Responsibilities

• Support administrative routines and management systems.
• Assist in the creation and management of purchase requisitions for products and services.
• Support payment processes, fees, and reimbursement activities.
• Coordinate and facilitate meetings, including scheduling and documentation.
• Prepare reports, dashboards, and management presentations.
• Support process management and continuous improvement initiatives.
• Assist in planning, tracking, and monitoring operational and investment expenditures.
• Collaborate with cross-functional teams to ensure smooth execution of business and administrative processes.

Skills

Process Management

Quality Management

Service Management

Cross-functional collaboration

Education

Bachelor's degree in information technology, Business Administration, Economics, Accounting, or related field

Tools

SAP

Microsoft Office

Job description

TCS is looking for a BPO Analyst to support administrative operations, process management activities, and management systems, acting as a key liaison between business stakeholders and operational teams to ensure efficient execution of organizational processes and administrative functions.

Main Responsibilities

• Support administrative routines and management systems.
• Assist in the creation and management of purchase requisitions for products and services.
• Support payment processes, fees, and reimbursement activities.
• Coordinate and facilitate meetings, including scheduling and documentation.
• Prepare reports, dashboards, and management presentations.
• Support process management and continuous improvement initiatives.
• Assist in planning, tracking, and monitoring operational and investment expenditures.
• Collaborate with cross-functional teams to ensure smooth execution of business and administrative processes.

Required Qualifications and Experience

• Bachelor's degree in information technology, Business Administration, Economics, Accounting, or related field.
• Minimum 4 years of experience in Process Management, Quality Management, or Service Management.
• Proficiency in Microsoft Office applications.
• Knowledge of SAP.
• Experience supporting corporate administrative and business operations processes.

Work Model: Hybrid

Wellness and Benefits

Health, dental, and life insurance, food and transportation vouchers, childcare assistance, gym pass, and 24/7 support through TCS Cares (psychological, legal, social, and financial assistance). Access to cultural, wellness, and recreational programs through the TCS-SESC partnership.

Learning and Career Development

Global career opportunities through access to the latest technologies, world-class learning platforms, professional certifications, and mentorship programs designed to accelerate your growth and future-ready skills

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunity to all candidates who meet our knowledge and competence needs — regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.