Junior Quality Analyst

Jobtailor; Belo Horizonte; Presencial; BRL 33 480 - 66 960; Tempo integral

Resumo da oferta

Jobtailor is seeking a Quality/Administrative Support professional in Belo Horizonte to assist in IMS document management, audits, and continuous improvement initiatives. You will maintain records, monitor KPIs, and help standardize processes while supporting knowledge base updates and client satisfaction activities.

The role emphasizes collaboration with operational areas, reporting, and adherence to ISO 9001 and quality management practices.

Qualificações

• Minimum 1 year in administrative activities, quality, processes or operational support.
• Basic knowledge of Quality Management.
• Basic knowledge of ISO 9001.
• Intermediate knowledge of Microsoft Office, especially Excel.
• Basic understanding of continuous improvement and process control.
• Knowledge in line with the role’s Competency Matrix.

Responsabilidades

• Prepare, review, update and control IMS documents (procedures, work instructions, forms and records).
• Assist in controlling documented information and ensuring updates and availability.
• Monitor performance indicators and issue operational reports.
• Track non-conformities and corrective actions, deadlines and remediation evidence.
• Support internal audits and related follow-ups with required documents.
• Monitor tickets and service interactions for process adherence and deadlines.
• Support client satisfaction monitoring and identify process improvements.
• Assist in process standardization and quality guidance.
• Prepare and update knowledge base content to improve information availability.
• Contribute to improvements from failures and deviations; participate in trainings and meetings.

Conhecimentos

Quality Management

ISO 9001

Data consolidation

Operational reporting

Process standardization

Monitoring

Auditing

Non-conformities tracking

Continuous improvement

Process control

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Excel

Descrição da oferta de emprego

Responsibilities

• Support the preparation, review, updating and control of IMS (Integrated Management System) documents, including procedures, work instructions, forms and records;
• Assist in the control of documented information, ensuring organization, updates and availability of documents according to established standards;
• Support the monitoring of the department’s performance indicators, performing updates, data consolidation and issuance of operational reports;
• Monitor records of non-conformities, corrective actions and opportunities for improvement, tracking deadlines and evidence of remediation;
• Support internal audits and related follow-ups, organizing required documents, evidence and records;
• Conduct monitoring and auditing of tickets and service interactions, verifying adherence to processes, quality of recorded information and compliance with established deadlines;
• Support monitoring of client satisfaction regarding services provided, contributing to identification of process improvements;
• Assist operational areas in process standardization and quality-related guidance;
• Assist in preparing and updating knowledge base content to standardize and improve available information;
• Support operational analyses related to failures, recurrences and process deviations, contributing to identification of improvements;
• Participate in trainings, meetings and activities related to quality and continuous improvement;
• Perform tasks according to leadership guidance, respecting the organization’s internal policies, procedures and guidelines;
• Stay updated on processes, procedures and practices related to your area of work;
• Perform other duties related to the role as required by the department.

Requirements

• Minimum of 1 year of experience in administrative activities, quality, processes or operational support;
• Basic knowledge of Quality Management;
• Basic knowledge of ISO 9001;
• Intermediate knowledge of Microsoft Office, especially Excel;
• Basic understanding of continuous improvement and process control;
• Basic knowledge in recording and tracking non-conformities;
• Knowledge in line with the role’s Competency Matrix.

Hard Skills

• Quality Management
• ISO 9001
• Data consolidation
• Operational reporting
• Process standardization
• Monitoring
• Auditing
• Non-conformities tracking
• Continuous improvement
• Process control

Soft Skills

• Organizational skills
• Attention to detail
• Communication skills
• Analytical skills
• Team collaboration
• Problem-solving
• Adaptability
• Leadership guidance
• Client satisfaction focus
• Training participation