Junior Customer Experience Analyst

Jobtailor

Osasco

Presencial

BRL 44 640 - 72 540

Tempo integral

14 dias+

Recebe mais respostas dos empregadores

Envia um currículo específico para a oferta em poucos minutos.

Resumo da oferta

Jobtailor is seeking a customer service specialist to provide support across chat, WhatsApp, email, and Reclame Aqui from our São Paulo office. You will respond clearly and courteously to inquiries and strive to exceed expectations.

You will log interactions, collaborate with internal teams to resolve issues, and contribute to continuous improvement of our service processes. A hybrid work schedule is available with onsite presence 2–3 days per week.

Qualificações

Experience in customer service across digital channels.
Strong written and verbal communication.
Ability to resolve problems quickly with empathy.
Organized and able to multitask.
Completed higher education.

Responsabilidades

Provide support across multiple channels including chat, WhatsApp, and email.
Respond clearly, accurately, and courteously to inquiries.
Identify and resolve issues to ensure satisfaction.
Log and document interactions for follow-up.
Collaborate with internal teams to resolve complex issues.
Suggest improvements to customer service processes.

Conhecimentos

Customer Service Experience

Digital Channel Support

Excellent Communication Skills

Problem-Solving Ability

Empathy

Resilience

Flexibility

Organizational Skills

Formação académica

Higher Education

Ferramentas

Online Chat

Reclame Aqui

Descrição da oferta de emprego

Provide support and assistance to customers across multiple channels, including online chat, WhatsApp, email, Reclame Aqui, and other digital channels.
Respond to customer inquiries clearly, accurately, and courteously, always aiming to exceed expectations.
Identify and resolve customer issues efficiently and effectively, ensuring their satisfaction and loyalty.
Log and document all customer interactions to ensure proper and consistent follow-up.
Collaborate with internal teams to resolve complex customer issues and ensure a seamless, integrated experience.
Contribute to the continuous improvement of customer service processes by providing relevant feedback and suggestions.

Requirements

Previous experience in customer service, preferably focused on digital channels, including online chat, WhatsApp, email, Reclame Aqui, and others.
Excellent written and verbal communication skills, with the ability to convey information clearly, courteously, and empathetically.
Ability to solve problems quickly and effectively, demonstrating resilience and the capacity to handle challenging situations.
Customer-oriented and results-driven, with the ability to understand customer needs and pursue solutions that meet their expectations.
Organized and able to manage multiple tasks simultaneously while maintaining high standards of quality and productivity.
Flexible to work a hybrid schedule, including onsite presence at the office 2 to 3 times per week.
Advantage: Completed higher education.

Core Competencies

Demonstrates strong customer service skills across digital channels, including online chat, WhatsApp, and email, while effectively resolving issues and enhancing customer satisfaction. Possesses excellent communication abilities and a results-driven approach to meet customer needs and improve service processes.

Highest-signal resume keywords