Customer Success Analyst, Mid-Level

Jobtailor; São Paulo; Híbrido; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

Jobtailor is recruiting for a SAP Customer Engagement Executive to guide customers through their SAP journeys, align objectives with SAP solutions, and drive account growth. The role requires collaboration with cross-functional teams to monitor adoption, resolve issues, and identify expansion opportunities.

The ideal candidate has SAP and ERP knowledge, strong English, and preferably Spanish, with a willingness to work in a hybrid arrangement including office visits.

Qualificações

• Bachelor’s degree or equivalent higher education qualification.
• Advanced English proficiency (preferred).
• Spanish proficiency (a plus).
• Knowledge of SAP products and ERP required.
• Experience as an SAP Customer Engagement Executive (CEE) is a plus.
• Availability to work in a hybrid arrangement, including office visits.

Responsabilidades

• Guide customers throughout their journey by understanding their business objectives, challenges, and priorities.
• Support the development and tracking of account success and growth plans.
• Conduct recurring customer meetings to monitor progress, drive engagement, and identify needs.
• Monitor topics related to solution adoption and usage, projects, support, and customer experience.
• Work collaboratively with Sales, Services, Support, SAP, and other teams involved with the account.
• Track requests and areas of concern with the responsible teams, supporting their progress through resolution.
• Identify risks, opportunities, and actions that contribute to customer retention, renewals, and expansion.
• Support customer access to resources, experts, initiatives, and programs available through SAP and SEIDOR.
• Record and keep key information related to the customer journey and relationship up to date.
• Support initiatives related to the transformation and evolution of customers’ SAP environments.
• Drive and accelerate customer growth by identifying opportunities for new engagements and renewals.
• Build relationships with stakeholders at various levels, according to the complexity and seniority required for the role.

Conhecimentos

SAP knowledge

Account growth

Customer engagement

Advanced English

Spanish (nice to have)

Formação académica

Bachelor’s degree or equivalent

Ferramentas

SAP

SEIDOR

Descrição da oferta de emprego

• Guide customers throughout their journey by understanding their business objectives, challenges, and priorities
• Support the development and tracking of account success and growth plans
• Conduct recurring customer meetings to monitor progress, drive engagement, and identify needs
• Monitor topics related to solution adoption and usage, projects, support, and customer experience
• Work collaboratively with Sales, Services, Support, SAP, and other teams involved with the account
• Track requests and areas of concern with the responsible teams, supporting their progress through resolution
• Identify risks, opportunities, and actions that contribute to customer retention, renewals, and expansion
• Support customer access to resources, experts, initiatives, and programs available through SAP and SEIDOR
• Record and keep key information related to the customer journey and relationship up to date
• Support initiatives related to the transformation and evolution of customers’ SAP environments
• Drive and accelerate customer growth by identifying opportunities for new engagements and renewals
• Build relationships with stakeholders at various levels, according to the complexity and seniority required for the role

Requirements

• Bachelor’s degree or equivalent higher education qualification
• Advanced English proficiency (preferred)
• Spanish proficiency (a plus)
• Knowledge of SAP products and ERP required
• Experience as an SAP Customer Engagement Executive (CEE) is a plus
• Availability to work in a hybrid arrangement, including office visits

Core Competencies

Demonstrates expertise in guiding customer journeys by aligning business objectives with SAP solutions, fostering relationships, and driving account growth through effective engagement and support strategies.

Highest-signal resume keywords

• SAP Products Knowledge
• Customer Engagement
• Account Growth Planning
• Advanced English Proficiency
• Spanish Proficiency

Hard Skills

• ERP Knowledge
• Customer Relationship Management
• Account Management
• Solution Adoption Monitoring
• Risk Identification
• Opportunity Analysis
• Data Tracking
• Customer Experience Management

Soft Skills

• Collaboration
• Communication
• Stakeholder Relationship Building
• Problem Solving

Industry Keywords

• Customer Retention
• Renewals
• Customer Success
• Hybrid Work Arrangement

Tools & Technologies

• SAP
• SEIDOR