IT Support Analyst - Remote Work

INDI Staffing Services; Rio de Janeiro; Hybrid; BRL 48,000 - 64,000; Full time

Benefits offered by this job

Flexible work options

Tailored compensation

Generous leave policy

Mentorship & growth opportunities

Tech-driven tools

Job summary

INDI is a dynamic employer empowering individuals and businesses worldwide. The IT Support Analyst will join our internal Help Desk, supporting IT users and helping the Engineering team with career growth opportunities.

Responsibilities include resolving issues via email, phone, and Jira, troubleshooting hardware, managing purchases, and maintaining security access. We offer flexible work options and a tech-forward environment for advancement.

Qualifications

• 1+ year IT support in an internal Help Desk environment.
• Experience with Windows 10, Mac OS, Android, AWS and networking.
• Excellent verbal and written communication; interpersonal and presentation skills.
• Organized and detail-oriented with ability to work in a team and independently.
• Able to manage multiple projects simultaneously and deliver effectively.
• Flexible work location and schedule with a focus on creativity and innovation.
• Tailored compensation approach and access to modern, tech-driven tools.
• Autonomous workflow and generous leave policies to support well-being.

Responsibilities

• Supporting professionals in resolving technical problems via email, phone, and Jira.
• Troubleshooting computer issues.
• Managing hardware purchases.
• Administering building security cards.
• Performing general office and hardware maintenance.

Skills

Communication

Teamwork

Organization

Independent work

Project management

Tools

Windows 10

Mac OS

Android

AWS

Networking

Job description

At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview of the role

The IT Support Analyst will be responsible for joining our internal Help Desk team and providing technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career growth opportunities.

Key responsibilities

• Supporting professionals in resolving technical problems via email, phone, and Jira.
• Troubleshooting computer issues.
• Managing hardware purchases.
• Administering building security cards.
• Performing general office and hardware maintenance.

Requirements

• IT Support: 1+ year of hands-on experience in similar positions in a company with an internal Help Desk.
• Technical Skills: Experience with Windows 10, Mac OS, Android, AWS, and Networking.
• Communication: Excellent verbal and written communication skills; strong interpersonal and presentation abilities.
• Organization: Organized and detail-oriented.
• Work Style: Proven ability to work in a team and independently.
• Project Management: Ability to work on multiple projects simultaneously with effective delivery.
• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well-being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.