IT Support Analyst - Remote Work

INDI Staffing Services; Rio de Janeiro; Híbrido; BRL 33 000 - 60 000; Tempo integral

Resumo da oferta

INDI Staffing Services is seeking an IT Support Analyst to join our internal Help Desk and assist IT users with technical guidance. You will be part of our Engineering team and have opportunities for career growth.

You will handle issues via email, phone, and Jira, troubleshoot devices, manage hardware purchases, and help maintain office productivity with a tech-driven approach. Flexible work location is offered to foster creativity and innovation.

Qualificações

• 1+ year of hands-on IT support in an internal Help Desk.
• Experience with Windows 10, Mac OS, Android, AWS and Networking.
• Excellent verbal and written communication; strong interpersonal and presentation abilities.
• Organized and detail-oriented.
• Able to work in a team and independently.
• Ability to handle multiple projects with effective delivery.
• Flexible work location to foster creativity and innovation.
• Tech-driven tools and autonomous workflow for productivity.
• Supportive environment with generous leave policies.

Responsabilidades

• Supporting professionals in resolving technical problems via email, phone, and Jira.
• Troubleshooting computer issues.
• Managing hardware purchases.
• Administering building security cards.
• Performing general office and hardware maintenance.

Conhecimentos

IT Support

Communication

Organization

Teamwork

Project Management

Flexibility

Autonomous Work

Well-being

Collaboration

Development Mindset

Ferramentas

Windows 10

Mac OS

Android

AWS

Networking

Descrição da oferta de emprego

At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview of the role

The IT Support Analyst will be responsible for joining our internal Help Desk team and providing technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career growth opportunities.

Key responsibilities

• Supporting professionals in resolving technical problems via email, phone, and Jira.
• Troubleshooting computer issues.
• Managing hardware purchases.
• Administering building security cards.
• Performing general office and hardware maintenance.

Requirements

• IT Support: 1+ year of hands-on experience in similar positions in a company with an internal Help Desk.
• Technical Skills: Experience with Windows 10, Mac OS, Android, AWS, and Networking.
• Communication: Excellent verbal and written communication skills; strong interpersonal and presentation abilities.
• Organization: Organized and detail-oriented.
• Work Style: Proven ability to work in a team and independently.
• Project Management: Ability to work on multiple projects simultaneously with effective delivery.
• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well-being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.

If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader,