IT Support Analyst, Junior

Jobtailor; Sorocaba; Presencial; BRL 42 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid Work Model

Resumo da oferta

ZF at the Sorocaba/SP plant is seeking a dedicated IT Service Desk Analyst to deliver first-line support for internal IT services via phone, chat, and remote access. You will monitor the ticketing system, coordinate incident resolution across South America, and maintain clear communication with employees, the IT team, and managers.

The role requires a Bachelor's degree in Information Systems or Computer Science, advanced English, ITIL knowledge, and a willingness to work in a hybrid model at the

Qualificações

• Bachelor's degree in Information Systems, Computer Science, or related field.
• Advanced English (writing, reading, speaking).
• Knowledge of ITIL and Service Desk.
• Availability to work in a hybrid model at the Sorocaba/SP plant.

Responsabilidades

• Monitor the ticketing system and manage incidents.
• Provide first-line support for internal IT services via phone, remote access, chat, or predefined instructions.
• Maintain communication with ZF employees, the IT team, and managers.
• Coordinate resolution of activities across South America.
• Monitor and analyze continuous improvement processes to automate the area.

Conhecimentos

Incident Management

First-Line Support

ITIL Knowledge

Advanced English Proficiency

Continuous Improvement

Formação académica

Bachelor's degree in Information Systems or Computer Science

Ferramentas

Ticketing System

Remote Access Tools

Chat Support Systems

Descrição da oferta de emprego

• Monitor the ticketing system and manage incidents;
• Provide first-line support for ZF internal services to employees via phone, remote access, chat, or predefined instructions;
• Maintain communication with ZF employees, the IT team, and managers;
• Coordinate resolution of activities across South America;
• Monitor and analyze continuous improvement processes to automate the area.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field;
• Advanced English (writing, reading, and speaking);
• Knowledge of ITIL and Service Desk;
• Availability to work in a hybrid model at the Sorocaba/SP plant.

Core Competencies

Demonstrates expertise in incident management and first-line support for IT services, with a strong focus on communication and coordination across teams. Proficient in ITIL practices and continuous improvement processes to enhance service delivery.

Highest-signal resume keywords

• Incident Management
• First-Line Support
• ITIL Knowledge
• Advanced English Proficiency
• Continuous Improvement Processes

ATS Optimization Keywords

Hard Skills

• Incident Management
• Service Desk
• ITIL
• Continuous Improvement
• Ticketing System Management

Soft Skills

• Communication
• Coordination
• Problem-Solving

Industry Keywords

• Information Systems
• Computer Science
• Hybrid Work Model

Tools & Technologies

• Remote Access Tools
• Chat Support Systems