Inside Sales/Sales Assistant

DINGLI; Indaiatuba; On-site; BRL 40,000 - 60,000; Full time

Job summary

DINGLI is looking for a Sales Assistant in Indaiatuba, Brazil, with expertise in customs clearance and logistics. This role involves processing sales orders, ensuring compliance with Brazilian regulations, and supporting customers in technical specifications and aftersales service. Candidates should have over 3 years of experience in sales support within the machinery or equipment industry, as well as strong proficiency in English. DINGLI offers competitive compensation and an engaging work environment.

Qualifications

• 3+ years experience in sales support, preferably in machinery/equipment/AWP industry.
• Working knowledge of Brazilian import regulations (NCM codes, II, IPI, ICMS taxes).
• Experience with Mercosur trade agreements and special import regimes.

Responsibilities

• Process sales orders, prepare quotations, and track order fulfillment.
• Prepare and verify import/export documentation and ensure compliance.
• Serve as liaison between Brazilian customers and international suppliers.

Skills

Sales support and customer service

Fluency in English (B2+)

Knowledge of Brazilian import regulations

Advanced Excel proficiency

Technical understanding of machinery

Tools

CRM systems

ERP systems

Job description

Position Overview

We are seeking a technically-minded Sales Assistant with expertise in customs clearance and logistics to support our growing operations in Brazil. The ideal candidate will have experience in the machinery, equipment, or AWP (Access Work Platform) industry, combined with strong sales coordination skills. This role requires fluency in English to facilitate seamless communication with our global supply chain partners.

Key Responsibilities

• Sales Support & Customer Service
• Process sales orders, prepare quotations, and track order fulfillment
• Maintain accurate customer records in CRM system
• Provide technical sales support for machinery/AWP products when needed
• Generate weekly sales reports and market intelligence updates
• Other sales support work
• Customs & Logistics Management
• Prepare and verify import/export documentation (commercial invoices, packing lists, certificates)
• Ensure full compliance with ANVISA, INMETRO and other Brazilian regulatory requirements
• Coordinate with freight forwarders and customs brokers to optimize clearance processes
• Track shipments and resolve any logistics delays or customs holdups
• Cross-functional Coordination
• Serve as liaison between Brazilian customers and international suppliers
• Communicate technical specifications and shipping requirements in English
• Support warranty claims and aftersales service coordination

Requirements

• 3+ years experience in sales support, preferably in machinery/equipment/AWP industry
• Working knowledge of Brazilian import regulations (NCM codes, II, IPI, ICMS taxes)
• Experience with Mercosur trade agreements and special import regimes (extariff, etc.)
• Fluent English (B2+ level) for international correspondence
• Proficient in MS Office (advanced Excel) and CRM systems
• Preferred: Technical understanding of construction equipment or aerial work platforms
• Familiarity with industrial parts/components terminology
• Experience using ERP systems for order management