Inbound Customer Service & Dispatch Scheduling Virtual Assistant

Jobgether; Brasil; Remote; BRL 191,000 - 319,000; Full time

Benefits offered by this job

Fully remote

40 hrs/week

Weekly payments

Free training

Supportive VA community

Professional development

Job summary

Jobgether seeks a Virtual Assistant in Brazil to handle inbound customer service and dispatch scheduling for a Canada-based mobile tire service operation. You will manage calls, collect service details, and coordinate technician dispatch across locations to optimize availability and travel time.

This fully remote, independent contractor role offers 40 hours per week, a defined schedule, weekly payments, and ongoing training and support from a collaborative VA community.

Qualifications

• Experience in inbound customer service.
• Native or near-native English required.
• Experience with appointment scheduling.
• Familiarity with CRM tools is a plus.

Responsibilities

• Answer inbound calls and provide courteous assistance.
• Collect accurate service details and schedule preferences.
• Explain booking procedures and options to customers.
• Escalate complex requests as needed.
• Book service appointments considering technician availability.
• Coordinate dispatch based on geography and travel time.
• Update records and communicate schedule changes.

Skills

Inbound support

English fluency

Scheduling coordination

Dispatch coordination

CRM familiarity

Tools

CRM systems

Scheduling software

Dispatch systems

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Customer Service & Dispatch Scheduling Virtual Assistant based remotely in Brazil.

We are seeking a customer-focused and highly organized Virtual Assistant to support a growing mobile tire-service operation in Canada. In this role, you will manage incoming customer calls, coordinate service appointments, and help dispatch technicians across multiple locations. You will work with a team of approximately 50 mobile technicians, ensuring appointments are scheduled efficiently based on availability, location, and travel requirements. Your communication and organizational skills will play a key role in delivering a smooth customer experience and maintaining efficient daily operations. This opportunity is ideal for someone who thrives in a fast-paced environment, can manage competing priorities, and enjoys solving scheduling challenges. The position offers a remote, full-time independent contractor arrangement with a defined weekly schedule and ongoing operational support.

Accountabilities:

You will provide inbound customer service, appointment scheduling, and administrative coordination to help ensure efficient service delivery. Your responsibilities will include:

• Answer incoming customer calls promptly and professionally, providing helpful and courteous assistance.
• Collect accurate customer details and information about requested services.
• Explain standard service information, booking procedures, and appointment options using approved guidance.
• Respond to routine customer questions and concerns, escalating unusual requests or complex service issues when necessary.
• Book service appointments in the designated scheduling system, taking technician availability, location, and existing commitments into account.
• Coordinate appointments based on geographic proximity and reasonable travel times to support efficient technician dispatch.
• Confirm booking details, maintain accurate appointment records, and communicate schedule changes to relevant parties.
• Check technician status and confirm whether technicians are en route when required.
• Update customer information, service records, and scheduling documentation.
• Track unresolved scheduling issues and customer follow-ups to ensure timely resolution.
• Coordinate with the existing administrative and Virtual Assistant team to maintain consistent operations.
• Follow established procedures for routing inquiries, resolving routine scheduling problems, and reporting outstanding customer or technician matters.
• Deliver agreed services professionally and meet the timelines, guidelines, and deliverables specified in the engagement agreement.

Requirements:

The ideal candidate has experience in inbound customer service, excellent spoken English, and the organizational skills needed to coordinate appointments in a busy service environment. You should be comfortable handling phone inquiries, managing multiple tasks, and maintaining accurate records. The key requirements include:

• Previous experience handling inbound calls or working in a customer service role.
• Excellent spoken English, with a native or near-native level of fluency and pronunciation.
• Strong communication and active listening skills, with a professional and customer-oriented phone manner.
• Excellent organizational skills, attention to detail, and the ability to multitask effectively.
• Strong time management and practical problem-solving abilities, particularly when managing appointment schedules and competing priorities.
• Experience with appointment booking, technician dispatch, or scheduling coordination is strongly preferred.
• Experience working in a high-volume call environment is an advantage.
• Familiarity with calendar tools, customer relationship management (CRM) platforms, scheduling software, or dispatch systems is preferred.
• Experience in automotive services, mobile services, or field-service operations is a plus.
• Ability to work independently, follow established procedures, communicate schedule changes clearly, and escalation issues appropriately.
• Availability to work 40 hours per week, Wednesday through Sunday, from 7:00 AM to 4:00 PM, with a one-hour unpaid lunch break.
• Willingness to work under an independent contractor agreement rather than an employment contract.

Benefits:

• Fully remote work arrangement.
• Full-time engagement with 40 contracted hours per week.
• Competitive compensation rates.
• Weekly payments processed according to the terms of the engagement.
• Free training and opportunities for professional upskilling.
• Ongoing support, guidance, and access to a collaborative Virtual Assistant community.
• Opportunity to develop customer service, scheduling, dispatch coordination, and remote business support skills.
• Access to various other opportunities as they become available.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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