Implementation Coordinator, Onboarding

Jobtailor; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a senior professional to lead the Implementation and Onboarding area, ensuring operational efficiency, process standardization and timely, quality deliveries across complex contracts. You will coordinate the full lifecycle of the client implementation team, manage KPIs such as SLA adherence and project velocity, and drive governance through playbooks, checklists and documentation.

Collaborating with Product, Development, Support, Sales and PMO, you will foster continuous

Qualificações

• Bachelor’s degree in business/related fields required.
• Postgraduate degree in Contract Law or Project Management preferred.
• Experience in managing or coordinating corporate contracts.
• Knowledge of contract law, compliance and governance practices.
• Proficiency with contract management tools (CLM) and ERP systems.

Responsabilidades

• Lead, structure and develop the Implementation and Onboarding area, ensuring operational efficiency and scalability.
• Coordinate full lifecycle of client implementation team from kick-off to production go-live.
• Monitor and manage KPIs such as SLA, lead time, and customer satisfaction.
• Act as primary escalation point for critical situations and impediments.
• Promote alignment across Product, Development, Support, Sales, PMO and Operations.
• Develop methodologies, playbooks, checklists and governance documents.
• Lead and develop Implementation and Onboarding Analysts.
• Support audit, compliance and governance processes related to implementations.

Conhecimentos

Contract management

Governance

Analytical thinking

Negotiation

Communication

Organizational skills

Attention to detail

Problem solving

Proactivity

Decision making

Cross-functional collaboration

Formação académica

Bachelor's degree in Business Administration, Law, Business Management or related fields

Postgraduate degree in Contract Law, Compliance or Project Management

Ferramentas

CLM

Microsoft Office/Excel

ERP systems

Descrição da oferta de emprego

Responsibilities

• Lead, structure and develop the Implementation and Onboarding area, ensuring operational efficiency, process standardization, delivery quality, adherence to schedules, SLAs and scalability of operations.
• Coordinate the full lifecycle of the client implementation team, from kick‑off to production go‑live, ensuring deadlines, scope and quality of deliveries are met.
• Ensure standardization of onboarding processes, driving continuous improvement and increasing team productivity.
• Monitor and manage operational KPIs for the area, such as SLA, implementation lead time, project volume, success rate, productivity and customer satisfaction.
• Act as the primary escalation point for critical situations, removing impediments and ensuring efficient problem resolution.
• Promote continuous alignment between Product, Development, Support, Sales, PMO and Operations to ensure project flow.
• Monitor risks, dependencies and deviations in implementation projects, proposing preventive and corrective actions.
• Develop methodologies, playbooks, checklists and documentation that support the scalability and governance of the operation.
• Lead, guide and develop the team of Implementation and Onboarding Analysts, promoting ongoing training, performance management and engagement.
• Ensure correct use of internal systems, tracking tools and operational controls.
• Support audit, compliance and governance processes related to implementations and integrations performed.
• Identify opportunities for automation, digitization and innovation in onboarding processes, contributing to operational efficiency gains and improved customer experience.
• Manage team capacity, demand planning and prioritization of implementations according to company strategies.
• Conduct executive follow‑up meetings with clients and internal areas, ensuring clear communication, expectation management and a high level of satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Law, Business Management or related fields.
• Previous experience in managing or coordinating corporate contracts.
• Knowledge of contract law, compliance and good governance practices.
• Proficiency with contract management tools (CLM), advanced Microsoft Office/Excel and ERP systems.
• Critical analysis skills, negotiation ability and risk awareness.
• Clear and assertive communication.
• Negotiation skills and the ability to build relationships across multiple areas.
• Organization and attention to detail.
• Analytical thinking and systems‑level perspective.
• Proactivity and ownership mindset.
• Structured decision‑making.
• Postgraduate degree in Contract Law, Compliance or Project Management.
• Experience with technical contracts (IT, Facilities, Financial Services, etc.).
• Experience with process mapping and improvement methodologies.

Core Competencies

Demonstrates expertise in managing client implementations and onboarding processes, ensuring operational efficiency, adherence to SLAs, and continuous improvement. Proficient in contract management, compliance, and governance practices, with strong analytical and negotiation skills.