Implementation and Training Coordinator

Jobtailor; Campinas; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Jobtailor seeks a senior leader to own the Fees module implementation and training within itsAccounting solution ecosystem. You will drive delivery, adoption, and customer success while coaching a multidisciplinary team across product, support, and operations.

The role emphasizes process design, coaching, and continuous improvement, with a focus on delivering high-quality customer experiences in a SaaS environment.

Qualificações

• Bachelor’s degree in Business Administration, Accounting, Information Technology or related fields.
• Experience leading implementation, training, consulting or Customer Success teams.
• Knowledge of accounting processes and operations of accounting firms.
• Experience in project management and managing performance indicators.
• Ability to lead multidisciplinary teams and develop talent.
• Excellent communication, negotiation and interpersonal skills.
• Analytical, results-oriented, and focused on continuous improvement.
• Experience in change management and transformation projects.
• Experience with accounting management software is desirable.
• Certifications in Project Management, Customer Success or agile methodologies are desirable.
• Knowledge of customer experience metrics (NPS, CSAT, Health Score) is desirable.
• Experience in SaaS and technology companies is desirable.

Responsabilidades

• Lead the team responsible for implementation, reimplementation and training of the Fees module of the Accounting solution.
• Plan, monitor and ensure projects are executed within deadlines and quality standards.
• Develop strategies to increase adoption and customer success throughout the implementation journey.
• Manage operational, productivity, quality and customer satisfaction metrics.
• Serve as the technical and functional reference for the team.
• Design and enhance methodologies, processes and training materials.
• Promote team development through coaching, feedback and training.
• Collaborate with Product, Customer Success, Sales and Operations to align strategies.
• Identify opportunities for continuous improvement in implementation and training processes.
• Ensure a consistent, high-quality customer experience.

Conhecimentos

Implementation Leadership

Project Management

Customer Success

Change Management

Accounting Software Knowledge

Training Development

Analytical Skills

Communication Skills

Formação académica

Bachelor’s degree in Business Administration / Accounting / IT

Ferramentas

Accounting Management Software

SaaS Solutions

Descrição da oferta de emprego

• Lead the team responsible for the implementation, reimplementation and training processes for the Fees module of the Accounting solution
• Plan, monitor and ensure projects are executed within established deadlines and quality standards
• Develop strategies to increase adoption and customer success throughout the implementation journey
• Manage operational, productivity, quality and customer satisfaction metrics
• Serve as the technical and functional point of reference for the team
• Design and enhance methodologies, processes and training materials
• Promote team development through coaching, feedback and continuous training
• Collaborate with Product, Customer Success, Sales and Operations to align strategies and priorities
• Identify opportunities for continuous improvement in implementation and training processes
• Ensure a consistent, high-quality customer experience

Requirements

• Bachelor’s degree in Business Administration, Accounting, Information Technology or related fields
• Previous experience leading implementation, training, consulting or Customer Success teams
• Knowledge of accounting processes and the day-to-day operations of accounting firms
• Experience in project management and managing performance indicators
• Ability to lead multidisciplinary teams and develop talent
• Excellent communication, negotiation and interpersonal skills
• Analytical profile, results-oriented and focused on continuous improvement
• Experience in change management and leading transformation projects
• Experience with accounting management software is desirable
• Certifications in Project Management, Customer Success or agile methodologies are desirable
• Knowledge of customer experience metrics (NPS, CSAT, Health Score) is desirable
• Experience in SaaS and technology companies is desirable

Core Competencies

Demonstrates expertise in leading implementation and training processes for accounting solutions, with a strong focus on customer success and continuous improvement. Proficient in project management, team development, and utilizing customer experience metrics to enhance operational effectiveness.

Highest-signal resume keywords

• Implementation Leadership
• Project Management
• Customer Success
• Change Management
• Accounting Software Knowledge

ATS Optimization Keywords

Hard Skills

• Project Management
• Accounting Processes
• Performance Indicators
• Change Management
• Implementation Strategies
• Training Development
• Continuous Improvement
• Customer Experience Metrics

Soft Skills

• Communication Skills
• Interpersonal Skills
• Negotiation Skills
• Analytical Skills
• Results-Oriented

Certifications & Qualifications

• Project Management Certification
• Customer Success Certification
• Agile Methodologies Certification

Industry Keywords

• Customer Success
• Accounting Firms
• Operational Metrics
• Quality Standards
• Multidisciplinary Teams

Tools & Technologies

• Accounting Management Software
• SaaS Solutions