Implementation Success Analyst

Day.io - Time Tracking & Shifts; São Paulo; On-site; BRL 89,280 - 133,920; Full time

Job summary

A fast-growing HR technology firm in São Paulo seeks an Implementation Success Analyst to lead client onboarding and enhance product adoption. Key responsibilities include managing the onboarding process, conducting training sessions, and ensuring clients are fully supported throughout their integration. Candidates should have experience with B2B implementations of HR or SaaS solutions and be fluent in English. This is a full-time role.

Qualifications

• Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions.
• Experience building and executing integration playbooks and training programs.
• Familiarity with CRM/project management platforms is a plus.
• Fluent English for working with global clients.

Responsibilities

• Lead and manage the onboarding process for clients.
• Develop and implement integration playbooks.
• Collaborate with internal teams for platform customization.
• Conduct client training sessions and workshops.
• Monitor implementation progress and resolve issues.
• Provide ongoing support during integration.
• Work closely with clients to understand their needs.
• Analyze adoption and engagement metrics.

Skills

B2B onboarding management

Integration playbooks development

Client training

Analytics of adoption metrics

English fluency

Tools

Asana

HubSpot

Salesforce

Job description

Overview

We are Oitchau, a fast-growing company focused on transforming how businesses manage time and attendance. We’re looking for an Implementation Success Analyst to lead client onboarding and ensure an excellent implementation experience for our customers. You will play a key role in driving product adoption and long-term success by guiding clients through all stages of implementation — from kickoff and configuration to go-live and post-launch support.

Responsibilities

• Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform.
• Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
• Collaborate with internal teams to configure and customize the platform according to each client\'s specific needs.
• Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform\'s functionalities.
• Monitor the progress of implementation, identify and resolve potential issues, and adjust plans as necessary.
• Provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed.
• Work closely with clients to understand their needs and expectations, adjusting the onboarding approach to meet those demands.
• Analyze adoption and engagement metrics to ensure clients are maximizing the value of the solution.

Qualifications

• Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions, preferably with enterprise clients;
• Experience building and executing integration playbooks and training programs;
• Familiarity with tools such as Asana, HubSpot, Salesforce, or other CRM/project management platforms is a plus;
• Fluent English (spoken and written) for working with global clients and internal teams.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Human Resources Services