Human Resource Associate - TA and HRBP

CleverTap Pte Limited; São Paulo; On-site; BRL 180,000 - 260,000; Full time

Job summary

CleverTap is seeking an Associate HR – Talent Acquisition & HR Business Partner based in Brazil to join our LATAM team. This hands-on role combines local TA, HRBP, and people operations to support Brazil and LATAM markets.

You will partner with business leaders, build pipelines, drive end-to-end recruitment, onboarding, performance, and employee engagement in a fast-growing tech environment. Engage with LATAM across Brazil, Mexico, and Colombia to ensure alignment with local practices and

Qualifications

• 3–6 years of experience in Talent Acquisition or HRBP roles.
• Experience recruiting across LATAM markets (Brazil, Mexico, Colombia).
• Strong understanding of HR fundamentals in Brazil and local employment practices.

Responsibilities

• Own end-to-end recruitment for Brazil, Mexico, and Colombia.
• Partner with hiring managers to define hiring requirements and timelines.
• Build and maintain talent pipelines across Sales, CS, and technical roles.
• Manage candidate experience, interviews, and offers; coordinate onboarding.
• Drive LATAM recruitment metrics and continuous process improvements.
• Act as local HRBP for Brazil; support onboarding, performance, development, engagement, promotions, exits.
• Coordinate HR processes across LATAM; ensure compliant documentation and records.
• Collaborate with global People team on programs and local execution.

Skills

Talent Acquisition

HR Business Partnering

People operations

LATAM markets

English

Portuguese

Stakeholder management

Tools

HRIS

ATS

Recruitment platforms

People analytics

Job description

We are looking for an Associate HR – Talent Acquisition & HR Business Partner based in Brazil to join our growing LATAM team.

This is a hands-on, high-ownership role that combines local Talent Acquisition, HR Business Partnering, and people operations responsibilities. The person will be the primary HR and Talent Acquisition point of contact for Brazil while also supporting and managing people-related activities across our LATAM markets, including Brazil, Mexico, and Colombia.

The ideal candidate will be comfortable working in a fast-paced, high-growth environment where priorities evolve quickly. You will partner closely with business leaders and employees across LATAM, understand local market dynamics, and ensure we attract, hire, engage, and retain the right talent.

This role is ideal for someone who enjoys being a TA practitioner, HR partner, employee advocate, and problem solver all at once.

Key Responsibilities :

Talent Acquisition :

• Own and manage the end-to-end recruitment lifecycle for roles across Brazil, Mexico, and Colombia.
• Partner with hiring managers to understand business requirements, define hiring strategies, and establish realistic hiring timelines.
• Build and maintain strong talent pipelines across Sales, customer success and other techno functional roles.
• Source candidates through LinkedIn, recruitment platforms, referrals and other relevant channels.
• Conduct initial screening and assessments and coordinate interviews with hiring teams.
• Manage candidate experience throughout the recruitment process, ensuring timely communication and strong engagement.
• Drive offer management, compensation discussions, background checks, and onboarding coordination.
• Develop a strong understanding of LATAM talent markets, compensation benchmarks, hiring practices, and local employment nuances.
• Track recruitment metrics including time-to-hire, pipeline conversion, source effectiveness, offer acceptance, and hiring quality.
• Continuously identify opportunities to improve the recruitment process and employer brand across LATAM.

HR Business Partnering :

• Act as the local HRBP for Brazil, partnering closely with employees and business leaders on people-related matters.
• Support managers with employee lifecycle activities including onboarding, performance management, development, engagement, promotions, and exits.
• Provide guidance to managers on employee relations and people matters, ensuring alignment with company policies and local employment requirements.
• Partner with leadership to understand workforce needs and translate business priorities into people initiatives.
• Support performance review and talent management processes across LATAM.
• Identify employee engagement and retention opportunities and work with leaders to address them.
• Serve as a trusted point of contact for employees, creating an environment where employees feel supported and heard.
• Partner with the global People team on HR programs, policies, and initiatives and ensure effective local execution.

People Operations :

• Coordinate and support HR processes across Brazil, Mexico, and Colombia.
• Ensure HR documentation and employee records are maintained accurately and confidentially.
• Support local compliance requirements and coordinate with external HR/legal partners where required.
• Help standardize HR processes across LATAM while ensuring appropriate consideration of local market and legal requirements.
• Support onboarding and offboarding processes and ensure a seamless employee experience.

People & Culture :

• Help build and strengthen our company culture across LATAM.
• Support employee engagement initiatives, team events, recognition programs, and internal communications.
• Partner with leaders to create a positive and inclusive employee experience.
• Act as a culture carrier and ensure our values are reflected in how we hire, manage, and develop our people.
• Bring insights from the LATAM workforce to the broader People team and leadership.

What We're Looking For

• 3–6 years of experience in Talent Acquisition, HR Business Partnering, or a combination of TA and HR roles.
• Strong experience managing end-to-end recruitment, ideally across multiple functions and geographies.
• Experience working with LATAM markets, particularly Brazil, Mexico, and/or Colombia.
• Strong understanding of local hiring practices and HR fundamentals in Brazil.
• Ability to independently partner with hiring managers and business leaders.
• Excellent stakeholder management and communication skills.
• Strong problem-solving ability with a hands-on, ownership-oriented mindset.
• Comfortable working in a fast-paced, high-growth technology/SaaS environment.
• Strong organizational skills and the ability to manage multiple priorities across countries.
• Experience working with HRIS, ATS, recruitment platforms, and people analytics tools.
• Fluency in Portuguese and English is required. Spanish would be a strong advantage, particularly given the LATAM scope.
• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
• You are passionate about technology and its impact on the high-growth mobile technology space
• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
• Flourish in an Environment that Nurtures Growth and Curiosity

Learn More

Get to know us better before you apply!

Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

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• CleverTap Product Demo

About CleverTap

CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.

Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7‑Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 550+ employees across offices in the US, the Middle East, Asia, and LATAM.

For more information, visit https://clevertap.com/ or follow us on Linkedin and X.

Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.