Global IT Support Specialist

Playtech; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

Join Playtech as a Global IT Support Specialist, where you will provide essential Tier 1-2 support, manage IT assets, and troubleshoot network issues. This role offers the opportunity to work in a dynamic, global environment with a focus on professional growth and work-life balance.

Serviços

Professional growth opportunities

Work-life balance

Hybrid work arrangements

Qualificações

• 2-3 years experience with Windows environments.
• Understanding of computer hardware and network components.

Responsabilidades

• Provide Tier 1-2 support for end users.
• Manage service desk tickets and IT assets inventory.
• Troubleshoot network issues.

Conhecimentos

Windows 11

Network Troubleshooting

Documentation

Ferramentas

Active Directory

TCP/IP

Office365

Azure

Descrição da oferta de emprego

Company Description

About Playtech

Founded in 1999, Playtech is a leading gaming technology company listed on the London Stock Exchange. The company operates in regulated markets through its B2B and B2C divisions, leveraging proprietary technology to deliver innovative gaming products and services that ensure a safe, engaging, and entertaining experience.

Playtech provides software, services, content, and platform technology driven by business intelligence. Learn more about us at: www.playtechpeople.com

We believe our people are our greatest asset. Our diverse workforce enriches our environment and fosters better decision-making. We are committed to responsible business practices and transparency.

Ready to advance your career?

Our IT department seeks a motivated Global IT Support Specialist capable of prioritizing tasks, learning new technologies, and adapting quickly.

Your role includes:

• Participating in global IT projects as part of the international team.
• Providing Tier 1-2 support for end users locally and remotely.
• Managing service desk tickets.
• Maintaining IT assets inventory.
• Installing, administering, maintaining, and troubleshooting Windows, Mac, and mobile devices.
• Troubleshooting network issues.
• Contributing to the corporate IT wiki and documentation.
• Working in scheduled shifts, including weekends.

Qualifications for success:

• At least 2-3 years of experience with Windows 11 and strong knowledge of Windows environments (Active Directory, GPOs, SCCM/MDT, Windows updates).
• Understanding of computer hardware and maintenance.
• Knowledge of TCP/IP, network components, wireless, and VPN environments.
• Experience with documentation, knowledge bases, and monitoring tools.

Additional skills that are a plus:

• Knowledge of MacOS and JAMF management.
• Experience with cloud solutions such as Office365 and Azure.

We value a culture that promotes:

• Professional growth and challenges.
• Initiative and confidence.
• Active lifestyle and mental well-being.
• Work-life balance, flexibility, and hybrid work arrangements.
• Engaging company events.

Join our GLOBAL IT TEAM:

Collaborate with professionals worldwide from New York to Manila across Infra, Networking, Security, and HR teams.

Opportunities for growth: Test and expand your skills in a supportive environment.

Learn continually: Gain insights into a global enterprise.

Make an impact: Your contributions are vital to our success.

Be part of something bigger. Your work matters here!

Playtech is an equal opportunities employer committed to inclusivity. We celebrate diversity and encourage everyone to bring their authentic selves to work.