Global IT Support Specialist

Playtech; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance plans

Food vouchers

Travel allowances

30 days paid annual leave

Resumo da oferta

Playtech in Brazil is seeking a Global IT Support Specialist to join our IT unit. You will deliver tier 1-2 support and participate in global projects while managing Windows, Mac, and mobile devices across local and remote sites.

You will work a 24/7 rotating shift including nights and weekends, supporting Office365 and Azure, and contributing to IT documentation and a company wiki. This role offers growth in a global, diverse team with a strong emphasis on work-life balance.

Qualificações

• Windows 11 knowledge with 2–3 years of experience.
• Experience with AD, GPOs, SCCM/MDT, Windows updates.
• Experience with cloud solutions (Office 365, Azure).
• Understanding of TCP/IP, network elements, Wireless and VPN.
• Contribute to documentation, KB, manuals and monitoring.

Responsabilidades

• Be part of global IT team and participate in company wide projects.
• Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and keep IT assets inventory up-to-date.
• Be responsible for installation, administration, maintenance and troubleshooting of Windows/Mac and mobile devices.
• Troubleshoot network issues.
• Contribute to corporate IT wiki portal.
• Work in scheduled shifts including Weekends

Conhecimentos

Windows 11 knowledge

Active Directory / GPOs / SCCM MDT

Cloud solutions (Office365, Azure)

TCP/IP / Networking basics

Documentation / KB / manuals

MacOS knowledge (JAMF)

Ferramentas

SCCM/MDT

Office 365

Azure

JAMF management

Descrição da oferta de emprego

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech´s IT unit is looking for a self-motivated Global IT Support Specialist with ability to prioritize tasks, learn and adopt new technologies.

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech´s IT unit is looking for a self-motivated Global IT Support Specialist with ability to prioritize tasks, learn and adopt new technologies.

Job Description

Your influential mission. You will...

• Be part of global IT team and participate in company wide projects.
• Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and Keep IT assets inventory up-to-date.
• Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
• Troubleshoot network issues.
• Contribute to corporate IT wiki portal
• Work in scheduled shifts including Weekends

Qualifications

Components for success. You...

• Have excellent knowledge of Windows 11 and– at least 2-3 years’ experience
• Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
• Knowledge and experience in cloud solutions (Office365, Azure)
• Know in practice what is Computer Hardware and Maintenance
• Understand TCP/IP, Network elements and services, Wireless and VPN environments
• Contribute to Documentation, KB, manuals, monitoring

You’ll get extra points for

• Knowledge of MacOS operating systems and JAMF management

Thrive in a culture that values

• Professional challenges
• Initiative-taking and confident approach at the workplace
• Active lifestyle and mental well-being
• Work-life balance and flexibility.
• Fun and engaging company events

Additional Information

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health insurance plans, food vouchers and travel allowances.
• Work-life balance by providing 30 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.

Global IT Support Team

Our Global IT Support team is at the forefront of ensuring seamless technology operations across Playtech. In this role, you will collaborate with teams across the business to deliver reliable, efficient, and user-focused support, enabling employees to perform at their best. You’ll be part of a global and diverse team of IT professionals, gaining exposure to a wide range of systems, tools, and environments while contributing to a high-quality end-user experience.

PLAYTECH

Join the team at our new Brazilian Playtech office, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.