Technical Support Specialist

Playtech; São Paulo; On-site; BRL 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive compensation

Opportunities for professional growth

Job summary

A global technology company in São Paulo is seeking a Technical Support Specialist to investigate and resolve customer issues while managing incidents and support requests. The role requires excellent communication skills and experience in IT Services Management. You will work in a collaborative environment, participate in shifts including weekends, and adapt to dynamic situations. Candidates with higher education or related experience may stand out. Join a diverse workplace committed to innovation and professional growth.

Qualifications

• Interest in IT and experience with IT Services Management.
• Strong work ethic and responsible attitude.
• Outstanding communication skills in English.
• Ability to work well in a team and adapt to situations.

Responsibilities

• Investigate, troubleshoot, and solve customer concerns.
• Manage incidents and support requests.
• Communicate with partners mainly via email.
• Work in shifts including weekends.

Skills

Communication skills

Teamwork

Problem-solving

IT Services Management (ITIL, Lean IT, DevOps)

Education

Higher education in IT or related field

Job description

Overview

About Playtech: Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech\'s overall commitment to responsible business practices.

Technical Support Team

Technical Support is at the center of everything that happens with Playtech’s software solutions. Our work is constantly evolving as we provide support across the entire range of Playtech products and this brings unique challenges, but also ensures our work stays dynamic and exciting.

Playtech’s Service Operations unit is looking for a Technical Support Specialist with excellent communication and interpersonal skills.

Job Description

Your influential mission. You will…

• Investigate, troubleshoot, and solve our customers’ various concerns.
• Be ready to expect the unexpected and tackle critical situations.
• Manage incidents and support requests
• Communicate with our licensees and partners in English, mainly via email.
• Work in shifts (including weekends, no night shifts).

Qualifications

Components for success. You…

• Are interested in the field of IT and have knowledge and experience with IT Services Management (ITIL, Lean IT, DevOps)
• Have a strong work ethic and the willingness to take responsibility for your work.
• Enjoy working in a team environment and aren’t afraid to ask for help.
• Possess outstanding communication skills and the ability to work effectively in an English-speaking environment.
• Are ready for routine tasks, but also to adapt to different situations.

You\'ll get extra points for...

• Having a higher education and/or experience in a related field.

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

How to apply?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").