Gerente de Turno (Shift Manager) - Noturno, Amazon Logistics

Amazon; Vitória; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Amazon Logistics’ team is seeking a Shift Manager to join the Brazilian Delivery Station operations in Vitória. You will lead a team of leads and operators, manage labour, and drive performance across a 24/7 schedule to ensure timely delivery of customer orders.

You will work in a fast-paced, ambiguous environment, using data to optimize processes and collaborating across internal and external partners. English fluency preferred.

Qualificações

• Bachelor's degree or equivalent.
• Experience in people management.
• Flexibility with shifting schedules including nights and weekends.

Responsabilidades

• Oversee delivery station operations and lead a team of leads and operators.
• Manage labor allocation, meetings, and tasks with internal and external partners.
• Monitor KPIs like On Time Dispatch and First Day Delivery to improve service.
• Analyze workflows, identify root causes, and implement practical improvements.
• Provide daily operations support during rollout of new processes and systems.
• Communicate daily metrics and exceptions to Operations and other Amazon teams.

Conhecimentos

People management

Operations leadership

Shift operations

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Amazon Logistics’ team is looking for a Shift Manager to join Amazon Logistic Brazil team in our Delivery Station.

Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Amazon’s transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.

As Shift Manager you’ll have responsibility for the operation in a Delivery Station, providing leadership to Team Leads, Operators and Delivery Service Providers, managing external agency relationships and performance. Your will wear many hats and work in a highly collaborative environment that’s more start-up than big company. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment.

If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment we'd love to hear from you.

Key job responsibilities

• - Being based in one of our delivery stations, in night and day shifts. Amazon runs a 24/7 operation, therefore working in shifts will form part of this role, including weekends and holidays.
• - Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
• - Supporting your team of operational leaders in daily management of the delivery station. This will include allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
• - Working with KPIs such as On Time Dispatch, First Day Delivery Success and enhancing customer service.
• - Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
• - Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
• - Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
• - Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
• - Mapping business requirements, understanding business process, studying and analyzing workflows and designing solutions.
• - Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
• - Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
• - Availability to work a variety of hours as business demands, including overnight, weekends and holidays.

Basic Qualifications

• - Bachelor's degree or equivalent
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Experience in people management

Preferred Qualifications

Speak, write, and read fluently in English

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