Fraud Operations Manager

Fraud Deflect; Brasil; Teletrabalho; USD 50.000 - 80.000; Tempo integral

Resumo da oferta

Fraud Deflect seeks a dynamic Fraud/Chargeback Operations Manager to lead a remote team in revolutionizing chargeback processes. This role requires fluency in both English and Portuguese and offers an opportunity to drive strategic improvements in fraud prevention. If you're passionate about tackling fraud and making a real impact, apply now!

Qualificações

• 2 years experience as a Fraud Manager or equivalent.
• Proven expertise in e-commerce or retail fraud prevention.
• Experience leveraging KPIs to drive operational excellence.

Responsabilidades

• Lead chargeback investigations ensuring quick dispute resolutions.
• Design and implement KPIs to enhance performance.
• Identify trends and deploy fraud prevention strategies.

Conhecimentos

Fluency in English

Fluency in Portuguese

Organizational skills

Communication skills

Collaboration

Ferramentas

Verifi

Ethoca

SQL

Quicksight

CRM Monday

Descrição da oferta de emprego

Company Description: Fraud Deflect is pioneering a new era in Friendly Fraud and Chargeback Management, championing trust, integrity, and transparency. We are transforming an industry often clouded in secrecy by providing clear, ethical solutions to help our clients effectively reduce fraud and manage chargebacks. Join us in reshaping the future of fraud prevention!

Role Description: We're looking for a dynamic and results-oriented Fraud/Chargeback Operations Manager for an exciting remote contract opportunity. This is your chance to lead an innovative team, enhance operational processes, and drive strategic improvements. If you're passionate about making a tangible impact, this role is designed for you!

We do not accept resumes in Portuguese. Please remember that this position requires fluent English.

What You'll Do:

• Lead and inspire your team through efficient chargeback investigations, ensuring quick and accurate dispute resolutions.
• Design, implement, and optimize impactful KPIs to track and boost performance—including dispute resolution timelines, success rates, and customer satisfaction.
• Proactively identify trends and deploy cutting-edge fraud prevention strategies.
• Foster collaboration and knowledge-sharing with internal stakeholders and external service providers.
• Continuously evaluate and enhance fraud detection tools and automated processes.
• Clearly communicate strategic insights and recommendations to executive leadership through compelling reports and presentations.
• Engage confidently and effectively with teams and partners in both Brazilian Portuguese and English.

What You Bring:

• Fluency in both English and Portuguese is a requirement.
• Proven expertise in e-commerce or retail fraud prevention, chargeback management, or related fields.
• Experience with chargeback management tools such as Verifi and Ethoca.
• Deep understanding of VISA and Mastercard fraud management tools, rules, and compliance guidelines.
• Exceptional organizational skills, capable of managing multiple priorities and consistently meeting deadlines.
• Outstanding communication and presentation skills.
• A proactive, collaborative attitude with the ability to excel independently and within a team environment.

Preferred Qualifications:

• At least 2 years experience as a Fraud Manager or equivalent
• Experience managing and leveraging KPIs to drive operational excellence.
• Customer-facing experience, enabling effective empathy and enhanced customer satisfaction.
• Data Analysis (SQL and Quicksight) is an advantage
• CRM Monday (or equivalent) knowledge is a must

Employment Type: Contract

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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