Fraud Manager | Monee

Shopee; São Paulo; Híbrido; BRL 350 000 - 520 000; Tempo integral

Resumo da oferta

Monee Brazil is seeking a Head of Fraud Prevention to lead the local strategy and operations, acting as the primary fraud expert for the country. You will coordinate with regional teams in Asia and with market participants to protect customers and enable sustainable growth.

You will build and guide the local fraud team, strengthen governance, and review undetected cases to identify gaps and drive continuous improvement in our fraud controls.

Qualificações

• Bachelor's degree or equivalent practical experience in a related field.
• Advanced proficiency in Excel/Google Sheets and PowerPoint/Slides.
• Strong analytical skills with fraud monitoring, BI, and data visualization.
• SQL proficiency is highly desirable.
• Experience in fraud prevention, risk, or operations including people leadership.

Responsabilidades

• Define and lead Brazil’s fraud prevention roadmap aligned with business priorities and regional guidelines.
• Bring local fraud knowledge, benchmarks, regulatory developments, and market trends to support decision-making.
• Maintain strong relationships across the fraud prevention ecosystem including associations and financial institutions.
• Provide regional teams with structured analysis and feedback on policy effectiveness and operational impacts.
• Establish a recurring process to review missed fraud cases, identify root causes and control gaps, and recommend improvements.
• Monitor key fraud metrics and lead the local response to material fraud incidents.
• Maintain SOPs, monitoring routines, escalation criteria, and work with Product, Technology, Credit, Operations, CS, and Compliance.
• Build and develop the local fraud team while strengthening Monee’s reputation as a safe, reliable, and trustworthy company.

Conhecimentos

Fraud monitoring

SQL proficiency

Data visualization

Leadership

English communication

Formação académica

Bachelor's degree (related field)

Ferramentas

Excel

Power BI

Google Sheets

BI tools

Descrição da oferta de emprego

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology. Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

About The Team

About Monee Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology. Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Work Model

We use a hybrid work model, which allows people to adjust their work environment based on their personal needs while still promoting collaboration and interaction in the office.

What will your mission be?

This role is responsible for leading Monee Brazil’s fraud prevention strategy and operations, acting as the main local fraud expert and key counterpart for regional and cross-functional stakeholders.

The position brings local market expertise, monitors emerging fraud trends, and translates fraud cases and performance insights into policies, controls, and strategic priorities that protect customers and the business while supporting sustainable growth.

The role will also maintain close interaction with regional teams (Asia), market participants, associations, and providers, providing structured feedback on fraud policies, their practical effects, and opportunities for improvement.

In addition, the position leads the local fraud team, strengthens operational governance and monitoring, and establishes a structured review of undetected fraud cases to identify gaps and drive continuous improvement.

Job Description

• Define and lead Brazil’s fraud prevention roadmap, aligned with business priorities and regional guidelines;
• Bring local fraud knowledge, benchmarks, regulatory developments, and market trends to support decision-making;
• Maintain strong relationships across the fraud prevention ecosystem, including associations, financial institutions, market participants, and providers;
• Provide regional teams with structured analysis and feedback on policy effectiveness, operational impacts, and improvement opportunities;
• Establish a recurring process to review missed fraud cases, identify root causes and control gaps, and recommend improvements;
• Monitor key fraud metrics and lead the local response to material fraud incidents;
• Maintain SOPs, monitoring routines, escalation criteria, and work closely with Product, Technology, Credit, Operations, CS, and Compliance;
• Build and develop the local fraud team while strengthening Monee’s reputation as a safe, reliable, and trustworthy company.

Requirements

• Bachelor's degree in Business, Engineering, Economics, Statistics, Data, Law, or a related field, or equivalent practical experience;
• Advanced proficiency in Microsoft Office and Google Workspace, particularly Excel/Google Sheets and PowerPoint/Google Slides;
• Strong analytical skills and experience with fraud monitoring, case management, BI, and data visualization tools;
• Ability to analyze large datasets; SQL proficiency is highly desirable;
• Familiarity with fraud prevention technologies, including identity verification, device intelligence, behavioral analytics, and transaction monitoring solutions;
• Business-level English, written and spoken, required for regular interaction with regional teams (Asia);
• Experience in fraud prevention, fraud risk, or fraud operations, including people leadership;
• Experience building, transforming, or scaling fraud operations and local capabilities;
• Strong knowledge of Brazilian fraud typologies, including Pix, identity, payment, account takeover, and credit fraud.

Benefits

• Medical and dental care, extended to dependents;
• Partnership with Gympass and TotalPass;
• Flexible meal/food vouchers;
• Transportation vouchers, mobility vouchers or on-site parking;
• Flexible benefits;
• Zenklub;
• Discretionary annual bonus, linked to performance;
• Inclusive Pharmacy Assistance for employees with disabilities;
• Inclusive Development Assistance for employees’ children with disabilities.

Diversity and Inclusion

We value diverse talent and encourage applications from people of all backgrounds, regardless of race, gender, sexual orientation, disability, age, or any other characteristic. We continuously work to foster a welcoming environment through initiatives and affinity groups that strengthen an increasingly inclusive culture.

We want to be a place where you can truly be yourself, grow with autonomy, and help shape the future alongside us. It is through this diversity that we create impact and build the future of e-commerce in Brazil.

What Makes You Unique Makes Us Better

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