Analista de Qualidade Pleno

Monee; São Paulo; Hybrid; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Medical and dental care

Gympass & TotalPass

Flexible meal vouchers

Transportation vouchers

On-site parking

Discretionary annual bonus

Inclusive Pharmacy Assistance for员工s

Job summary

Monee is seeking a candidate to monitor quality metrics, assist with new features and process implementation, and collaborate with internal teams and external partners.

The role requires a degree, advanced Excel/PowerPoint, strong English, and experience with outsourced teams and QA. The position offers hybrid work in Brazil with competitive benefits.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, or similar.
• Advanced Excel and PowerPoint knowledge.
• Advanced English (speaking, reading and writing).
• Experience in credit and/or collections.
• Hands-on profile with strategic thinking and execution.
• Data-driven with ability to work with complex models and analysis.
• Excellent communication and interpersonal skills to interact with cross-functional teams and external stakeholders.
• Able to work in a fast-paced environment.
• Previous experience with outsourced teams and quality assurance is a plus.

Responsibilities

• Bring market practice for negotiation strategies.
• Support the process creation for new feature.
• Help with User Acceptance Testing (UAT) testing plan and implementation.
• Create support material for new processes and updates.
• Perform quality control and act on process inconsistencies.
• Onboard and train internal agents and outsourced teams.
• Support daily activities of internal agents.
• Help on outsourced management.

Skills

Advanced Excel

PowerPoint

Advanced English

Data-driven

Communication

Fast-paced environment

Outsourced teams experience

Education

Bachelor's degree in Business Administration, Engineering, Economics, or similar

Job description

About Monee

Here at Monee, we believe every team member is essential to our success, and that diverse perspectives and experiences are key to moving our business forward and pushing our purpose of changing the world for the better. Being part of our team means growing in a fast-paced culture. If you love taking on big responsibilities and doing what’s never been done before, Monee is the place for you. Here, you’ll face big challenges, work collaboratively with a diverse team, and help shape the future of e-commerce in Brazil, creating a positive impact on millions of people’s lives.

About The Team

About Monee

Here at Monee, we believe every team member is essential to our success, and that diverse perspectives and experiences are key to moving our business forward and pushing our purpose of changing the world for the better. Being part of our team means growing in a fast-paced culture. If you love taking on big responsibilities and doing what’s never been done before, Monee is the place for you. Here, you’ll face big challenges, work collaboratively with a diverse team, and help shape the future of e-commerce in Brazil, creating a positive impact on millions of people’s lives.

Work Model

We use a hybrid work model, which allows people to adjust their work environment based on their personal needs while still promoting collaboration and interaction in the office.

What will your mission be?

Monitor quality metrics and ensure processes and policies are compliant; Help with new features and process implementation and training; Interaction with internal teams from different areas and countries and with external partners.

Job Description

What your day-to-day will loo like:

• Bring market practice for negotiation strategies;
• Support the process creation for new feature;
• Help with User Acceptance Testing (UAT) testing plan and implementation;
• Create support material for new processes and updates;
• Perform quality control and act on process inconsistencies;
• Onboard and train internal agents and outsourced teams;
• Support daily activities of internal agents;
• Help on outsourced management.

Requirements

• Bachelor's degree in Business Administration, Engineering, Economics, and similar;
• Advanced Excel and PowerPoint knowledge;
• Advance English (speaking, reading and writing);
• Experience in credit and/or collections;
• Hands‑on profile, ability to think strategically and get the job done;
• Data‑drive profile, being capable of dealing with complex models and analysis;
• Excellent communication and interpersonal skills to interact with cross‑functional teams and external stakeholders;
• Able to work in a fast‑paced environment;
• Previous experience with outsourced teams and quality assurance is a plus.

Benefits

• Medical and dental care, extended to dependents;
• Partnership with Gympass and TotalPass;
• Flexible meal/food vouchers;
• Transportation vouchers, mobility vouchers or on‑site parking;
• Flexible benefits;
• Zenklub;
• Discretionary annual bonus, linked to performance;
• Inclusive Pharmacy Assistance for employees with disabilities;
• Inclusive Development Assistance for employees’ children with disabilities.

Diversity and Inclusion

We value diverse talent and encourage applications from people of all backgrounds, regardless of race, gender, sexual orientation, disability, age, or any other characteristic. We continuously work to foster a welcoming environment through initiatives and affinity groups that strengthen an increasingly inclusive culture. We want to be a place where you can truly be yourself, grow with autonomy, and help shape the future alongside us. It is through this diversity that we create impact and build the future of e-commerce in Brazil.

What Makes You Unique Makes Us Better

AND OUR IMPACT LEAVES A MARK!

N-A40