(fluent English) Technical Support Consultant (LATAM)

SupportYourApp; Brasil; Teletrabalho; USD 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player in Support-as-a-Service is seeking a Technical Support Consultant to join their dynamic team. This role offers the chance to work fully remotely, providing L1 and L2 support while engaging with cutting-edge technology. The ideal candidate will possess excellent English communication skills and a strong troubleshooting background. With a focus on personal growth and a supportive management approach, this opportunity promises a fulfilling career in a multicultural environment. Join a company that values its team and fosters a positive work-life balance while making a significant impact in the tech support industry.

Serviços

Flexible schedule

Fully remote work

Inclusive international environment

Compensation in USD

Good bonuses for referrals

Paid intensive training

Work-life balance

Responsive management

Opportunities for self-development

Qualificações

• 2+ years experience in a technical support role, preferably in software support.
• Strong troubleshooting skills with software applications.

Responsabilidades

• Provide L1 and L2 support to customers, diagnosing and resolving technical issues.
• Communicate with developers to identify and troubleshoot technical issues.

Conhecimentos

Technical Support

Troubleshooting

English Communication

Log Analysis

Formação académica

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Ferramentas

Payment Processing Systems

Web Technologies

APIs

Database Management

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Always be up-to-date with the cutting-edge technology
• Provide L1 and L2 support to customers, diagnosing and resolving complex technical issues
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• 2+ years experience in technical support role, preferable in software support
• Strong troubleshooting skills with software applications
• Ability to analyze logs and system diagnostics for issue resolution
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Familiarity with payment processing systems or financial technology
• Knowledge of web technologies, APIs, and database management

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com