Technical Support Specialist - (Philippines / Brazil / Pakistan)

Jobgether; Brasil; Teletrabalho; USD 33.000; Tempo integral

Resumo da oferta

An innovative Talent Matching Platform is seeking a Technical Support Specialist to provide top-notch support for e-commerce businesses. This fully remote role involves resolving platform-related issues, assisting customers with Amazon-specific challenges, and collaborating with global teams. Candidates should possess a strong technical background, excellent communication skills, and a proactive mindset. Join a dynamic, inclusive work culture that emphasizes innovation and growth potential. If you're detail-oriented and passionate about customer service, this opportunity is perfect for you!

Serviços

Work from anywhere

Competitive salary

Global tech team exposure

Cutting-edge tools

Cross-functional collaboration

Dynamic work culture

Long-term growth potential

Qualificações

• 4+ years in technical support, ideally for Amazon sellers.
• Strong command of Excel/Google Sheets for data manipulation.
• Excellent troubleshooting and problem-solving skills.

Responsabilidades

• Deliver effective technical support ensuring high customer satisfaction.
• Identify and document bugs; coordinate with engineering for resolution.
• Collaborate with internal teams to improve support processes.

Conhecimentos

Technical Support

Amazon Selling Experience

Excel/Google Sheets

Troubleshooting

Communication Skills

Bug Tracking Tools

Proactive Mindset

Ferramentas

Grafana

Linear

Descrição da oferta de emprego

Technical Support Specialist - (Philippines / Brazil / Pakistan)

Technical Support Specialist - (Philippines / Brazil / Pakistan)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Technical Support Specialist in the Philippines / Brazil / Pakistan.

This fully remote role is ideal for someone passionate about delivering world-class technical support while helping e-commerce businesses thrive. As a Technical Support Specialist, you'll play a crucial role in resolving platform-related issues, assisting customers with Amazon-specific challenges, and collaborating closely with internal teams to ensure smooth bug management and product improvement. You'll work in a fast-paced environment with global teammates, supporting innovative tools that power sellers on platforms like Amazon and Walmart. This is a contractor role with long-term growth potential for someone detail-oriented, customer-focused, and tech-savvy.

Accountabilities:

• Deliver responsive and effective technical support to users, ensuring high customer satisfaction
• Leverage Amazon selling experience to assist users with platform-specific needs
• Identify and document bugs; coordinate with engineering for timely resolution
• Maintain clear records of customer interactions and support cases
• Collaborate with internal teams to improve support processes and enhance the product
• Ensure issues are tracked accurately using bug management tools
• Offer thoughtful solutions that balance technical feasibility and user experience
  
  
  

Requirements

• Minimum of 4 years in technical support, ideally supporting Amazon sellers
• Strong command of Excel/Google Sheets for data manipulation and reporting
• Excellent troubleshooting and problem-solving skills
• Clear, professional communication with both technical and non-technical audiences
• Highly organized and capable of managing multiple support cases at once
• Familiarity with bug tracking tools (Linear experience is a plus)
• Proactive mindset with a strong sense of ownership and accountability
• Bonus: Experience using Grafana or similar monitoring tools
  
  
  

Benefits

• Full remote role - work from anywhere in the Philippines, Brazil, or Pakistan
• Contractor position with a competitive salary of $33,000 USD
• Opportunity to work with a fast-growing, global tech team
• Exposure to cutting-edge tools in the e-commerce and SaaS space
• Cross-functional collaboration with professionals from over 40+ countries
• A dynamic and inclusive work culture focused on innovation and impact
• Potential for long-term growth and career development
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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