(Fluent English) L2 Technical Support Consultant (Brazil)

SupportYourApp; São Paulo; Teletrabalho; USD 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Technical Support Consultant! This role offers the unique opportunity to thrive in a multicultural environment, providing essential technical support and solutions to customers. You'll be part of a dynamic team, mastering new skills and achieving goals while enjoying the flexibility of remote work. With a focus on personal growth and a supportive management approach, this position is perfect for those passionate about technology and customer service. Don't miss this chance to contribute to a leading SaaS firm and grow your career in an inclusive setting.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualificações

• 1+ years of tech support experience for software applications.
• Excellent English communication skills at C1 level or higher.

Responsabilidades

• Provide 2nd line technical support for customers.
• Identify and troubleshoot technical issues effectively.

Conhecimentos

Excellent English communication skills

Technical support experience

Customer-oriented attitude

Interpersonal skills

Formação académica

Degree in computer science or information technology

Ferramentas

Jira

Confluence

ServiceDesk

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Please note that this is a part-time role for the first 2 months, transitioning to a full-time afterward.

Excited? Let's see what it takes.

What you will do:

• Provide the 2nd line of application technical support for our customers
• Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
• Defect management through the operational flow
• Web applications troubleshooting
• Help to build and improve the process allowing for a smooth, simple and fast integration for our customers
• Document common support cases in the company's knowledge base
• Securely work with customers' sensitive information
• Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of prior experience in tech support of software applications or products
• Experience with Jira, Confluence, ServiceDesk
• Understanding of UX/UI principles
• Basic knowledge of HTTP protocol and REST API
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Degree in computer science or information technology

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology
• IT Services and IT Consulting