(Fluent English) L2 Technical Support Consultant (LATAM)

SupportYourApp; São Paulo; Teletrabalho; USD 25.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading company as an L2 Technical Support Consultant, thriving in a multicultural environment while working fully remotely. You'll be responsible for resolving customer inquiries, maintaining support records, and ensuring compliance with SLAs. Ideal candidates have a passion for tech and excellent communication skills, backed by adequate experience in technical support and hardware/software interactions.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualificações

• 1+ years of experience as Technical Support Engineer or similar role.
• Strong understanding of hardware/software interaction.
• Hands-on experience analyzing and interpreting logs.

Responsabilidades

• Handle customer inquiries involving technical issues and feedback.
• Maintain accurate records of system failures and maintenance activities.
• Provide support for on-site activities involving technicians and customers.

Conhecimentos

Troubleshooting

Problem Solving

Customer-Oriented

Excellent Communication

Analytical Skills

Formação académica

Technical Support Engineer certification

Ferramentas

Zendesk

Salesforce

Intercom

Freshdesk

Descrição da oferta de emprego

(Fluent English) L2 Technical Support Consultant (LATAM)

(Fluent English) L2 Technical Support Consultant (LATAM)

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Provide support for on-site activities involving technicians, customers, and subcontractors
• Contribute to and manage the company's support knowledge base, including relevant support guides and articles
• Ensure compliance with the company's Service Level Agreements (SLAs)
  
  
  

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of proven experience as a Technical Support Engineer, Product Support Engineer, or similar role
• Strong understanding of the interaction between hardware and software platforms
• Experience with both Windows and Linux operating systems
• Hands-on experience analyzing and interpreting logs
• Experience with Zendesk, Salesforce, Intercom, or Freshdesk
• Excellent troubleshooting and problem-solving abilities
• Experience with remote hardware debugging
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
  
  
  

Will be a great plus:

• Experience working with UAV/UAS systems
• Practical knowledge of network architecture and cloud-based systems
• Familiarity with firewalls and port configuration
  
  
  

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at SupportYourApp by 2x

Technical Support / Customer Success Engineer (Remote)

Technical Support Engineer (Remote, BRA)

Advanced Technical Support Engineer - Windows

L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)

Technical Support Engineer II - Microsoft

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.