(fluent English) Technical Support Consultant (LATAM)

SupportYourApp; Brasília; Teletrabalho; USD 25.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading company in tech as a Technical Support Consultant (LATAM), focusing on delivering exceptional customer support while working fully remotely. This role requires excellent communication skills, previous experience in technical support, and a commitment to helping customers resolve their issues. With flexible hours and a multicultural environment, you'll thrive at SupportYourApp while enjoying opportunities for self-development and participation in a supportive management culture.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Responsive management

Work-life balance

Qualificações

• At least C1 level English proficiency is required.
• Experience in a technical support role is preferred.
• Ability to analyze logs and diagnostics for issues.

Responsabilidades

• Provide support to customers and resolve complex technical issues.
• Gather technical information for resolving complex tickets.
• Maintain knowledge of clients' products and services.

Conhecimentos

Excellent English communication skills

Strong troubleshooting skills

Positive, friendly attitude

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

CRM systems

Descrição da oferta de emprego

(fluent English) Technical Support Consultant (LATAM)

(fluent English) Technical Support Consultant (LATAM)

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Always be up-to-date with the cutting-edge technology
• Provide support to customers, diagnosing and resolving complex technical issues
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
  
  
  

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• Experience in technical support role, preferable in software support
• Strong troubleshooting skills with software applications
• Ability to analyze logs and system diagnostics for issue resolution
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  
  

Will be a great plus:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience with CRM systems
  
  
  

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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