Field Service Engineer MG

Beckman Coulter Diagnostics; Belo Horizonte; Teletrabalho; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team in Minas Gerais. This role involves providing technical support and service for advanced diagnostic equipment, ensuring customer satisfaction through effective troubleshooting and maintenance. With a commitment to innovation and excellence, this company offers a flexible remote working environment, empowering you to build a meaningful career while making a real impact in healthcare. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualificações

• 1+ years of experience in diagnosing and repairing mechanical and electronic equipment.
• Strong communication skills for effective customer interaction.

Responsabilidades

• Perform troubleshooting, installation, and preventive maintenance on equipment.
• Maintain accurate service logs and communicate effectively with customers.

Conhecimentos

Troubleshooting

Technical Support

Communication Skills

Customer Relationship Management

Formação académica

Associate Degree in Technical Fields

Ferramentas

ServiceMax

SharePoint

KPI Tools

Descrição da oferta de emprego

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Position Overview

The Field Service Technician for Beckman Coulter Diagnostics is responsible for being part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory of a dedicated customer site, with the responsibility to execute all service tickets dispatched related to all POV demands, following the governance required for this role with excellence.

This position is part of the Field Service Operations located in Minas Gerais and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team and report to the Tech Service Leader, responsible for offering frontline support by troubleshooting and resolving issues with technical expertise. If you thrive in a fast-paced role and want to build a world-class Field Services organization—read on.

Key Responsibilities

• Complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Coulter equipment, providing excellent and efficient service to customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning, and advanced team goals.
• Communicate effectively with internal and external customers, recognizing and addressing their needs. Assist in training newer Field Service Engineers.

Minimum Requirements

• Associate degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields)
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and instrumentation.
• Strong communication skills for sophisticated information and report generation
• Ownership of Install Base management
• Valid driver’s license with a good driving record over the last three years

Preferred Qualifications

• 3+ years’ experience in advanced troubleshooting
• Ability to develop positive customer relationships to enhance satisfaction and retention
• Advanced proficiency in English

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We offer flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of work location. Additional details about remote work options will be provided during the interview process.

Join our team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives of our workforce, customers, and markets, both visible and invisible.