Field Service Engineer MG

Danaher - Global; Belo Horizonte; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Field Service Technician, where you will be pivotal in providing technical support and service excellence. This role offers the chance to work remotely while engaging with cutting-edge diagnostic tools that enhance patient care. You will troubleshoot and maintain sophisticated equipment, ensuring top-notch service delivery to customers. With a focus on building lasting relationships and fostering customer satisfaction, you will play a crucial role in a dynamic team that values innovation and collaboration. If you're passionate about technology and healthcare, this opportunity is perfect for you.

Qualificações

• 1-year experience in diagnosing and repairing electromechanical equipment.
• Strong ability to communicate complex information effectively.

Responsabilidades

• Complete troubleshooting, installation, and preventive maintenance on equipment.
• Maintain accurate service logs and communicate with customers.

Conhecimentos

Diagnosing mechanical and electronic equipment

Troubleshooting

Effective communication

Customer relationship management

Formação académica

Associate degree in technical fields

Ferramentas

ServiceMax

SharePoint

KPI tools

Descrição da oferta de emprego

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Technician for Beckman Coulter Diagnostics is responsible to be part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory of a dedicated customer site, with the responsibility to execute all service tickets dispatched related to all POV demands, following the governance required for this role with excellence.

This position is part of the Field Service Operations located in Minas Gerais and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team and report to the Tech Service Leader, responsible for offering frontline support by troubleshooting and resolving issues with technical expertise. If you thrive in a fast-paced role and want to work to build a world-class Field Services organization—read on.

In this role, you will have the opportunity to:

• Under minimal direction, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Coulter equipment, providing excellent and efficient service to customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning, and advanced team goals.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Assist in training newer Field Service Engineers.

The essential requirements of the job include:

• Associate degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields)
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Strong ability to effectively communicate sophisticated information and generate reports
• Demonstrate ownership of Install Base management
• Hold a current valid driver’s license and a good driving record over the last three years

It would be a plus if you also possess previous experience in:

• 3+ years’ experience of advanced troubleshooting
• Developing relationships with customers to foster positive partnerships and enhance customer satisfaction and retention
• Advanced user level of English

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of work arrangement. This position is eligible for remote work from your home. Additional details will be provided during the interview process. Explore the flexibility and challenges working for Beckman Coulter Diagnostics can offer.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to help solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of both visible and invisible differences in our workforce, workplace, and markets we serve. Our associates, customers, and shareholders contribute unique perspectives as a result of these diverse attributes.