Field Service Engineer

Agfa; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma posição desafiadora para um Engenheiro de Campo na Agfa, responsável por fornecer suporte técnico e melhorar a satisfação do cliente através de soluções em sistemas de Raio-X. O candidato deve ter graduação em Engenharia e forte foco no cliente, com habilidades analíticas e de comunicação. O trabalho oferece uma oportunidade de atuar em um ambiente dinâmico dentro de uma empresa global conhecida por suas inovações na área de imagem médica.

Serviços

Ambiente de trabalho amigável e colaborativo

Desenvolvimento de carreira e crescimento profissional

Salário competitivo e benefícios

Suporte da gestão

Qualificações

• Experiência de 5 anos no setor de equipamentos hospitalares (Imagens e Radiologia).
• Capacidade de pensar criticamente e resolver problemas.

Responsabilidades

• Oferecer suporte técnico e instalação/configuração de sistemas Agfa.
• Gerenciar escalonamentos e contribuir para a resolução de casos críticos com clientes.

Conhecimentos

Foco no cliente

Resolução de problemas analítica

Comunicação

Habilidade de priorização

Gerenciamento do tempo

Escuta ativa

Formação académica

Graduação em Engenharia Mecânica, Eletrônica ou similar

Descrição da oferta de emprego

The Agfa-Gevaert Group develops, produces, and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Esta posição realiza serviços técnicos e suporte diário em sistemas de Raio-X Agfa (DRs, CRs e impressoras) para clientes finais e equipe interna. Com foco em sistemas DR. O Engenheiro de Campo deve reparar e corrigir, instalar/configurar, treinar o cliente e encaminhar, quando necessário, problemas para o suporte de 2º e 3º níveis. Auxiliar clientes internos e externos, como usuários, freelancers, colegas de todas as áreas de negócios, de forma presencial ou remota na resolução de problemas técnicos, identificando oportunidades de upselling de Serviços e Produtos Agfa e repassar estas oportunidades para a equipe de vendas, conforme necessário, contribuindo para o crescimento dos negócios. O objetivo desta posição é consolidar uma equipe de serviço local sólida para melhorar a satisfação do cliente.

This position provides technical services and day-to-day support on Agfa X-ray systems (DRs, CRs, and printers) for end customers and internal staff. With a focus on DR systems.

The Field Engineer is expected to repair and fix, install/configure, train the customer and escalate issues to 2nd and 3rd level support when necessary.

Assist internal and external customers, such as users, freelancers, colleagues from all business areas, in person or remotely in resolving technical issues, identifying opportunities for upselling Agfa Services and Products, and passing these opportunities on to the sales team as needed, contributing to business growth.

The objective of this position is to build a strong local service team to improve customer satisfaction.

Location:

• Remote: Sao Paulo, Brazil

What You'll Do:

• Provide technical support by phone, remote, and on-site to Agfa customers, Field Engineers, Sales, and Implementation Team.
• Manage escalations, complaints to Tier 2 and development, and act as a point of contact for higher-level support teams.
• Contribute to resolution of escalated cases and Support Regional Service Management by handling Critical Account Calls.
• Attend and deliver AGFA product training, courses on underlying technologies, and maintain an expert working knowledge of target products and solutions.
• Utilize CRM software for call logging and tracking.
• Document troubleshooting and resolution steps in a product knowledge database to ensure that issues and solutions are communicated to all necessary service organizations (ASSM Knowledge Base).
• Provide support for Regional Launch discussions on Service/Support readiness of your product specialties as needed.
• Provide knowledge transfer and possibly technical training and contribute to knowledge articles, including service/support tips.
• Experience with information systems in a hospital environment is a plus.
• Must be available to travel.
• Prepare and train to develop expertise in systems networking and network troubleshooting, assist with Service Support network connectivity issues.

Who You Are:

• Graduation in Mechanical, Electronic, or similar Engineering.
• 5 years of experience in the hospital equipment sector (Imaging & Radiology).
• Strong customer focus with excellent interaction and communication skills.
• Analytical problem-solving techniques.
• Able to think critically.
• Prioritization skills.
• Time management skills.
• Good listening skills.

Our Values:

Own It: I do what I say, full accountability for results, finding solutions, and practicing ethical and safe behaviors.

Play as One: Collaborate for a common goal, diverse perspectives, listen and communicate with respect, support decisions for the team’s benefit.

Move Forward: Embrace change, explore opportunities to innovate, provide feedback, and improve performance, proactive steps to resolve issues, and continuous progress.

Drive Value: Make bold choices to maximize value creation, deliver exceptional value to customers, add value to stakeholders, use data for insights and outcomes.

What we offer now and in the future:

• Dynamic global organization with a history of innovation and a strong product portfolio.
• Challenging environment with supportive management.
• Career development and growth.
• Competitive salary and benefits.
• Friendly work environment with dedicated professionals.

Diversity and Inclusion:

At Agfa, our mission is to ensure everyone belongs. We believe diversity and inclusion promote belonging and engagement, and our differences make us great.