Field Services Engineer (NGS)

MGI; Brasil; Teletrabalho; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading company in genomics innovation seeks a Field Service Engineer to provide onsite and remote support for NGS Instruments. The role involves troubleshooting, maintaining equipment, and ensuring client satisfaction while traveling across Brazil and LATAM. Ideal candidates have extensive experience in life sciences equipment and strong communication skills.

Serviços

Fitness allowance

Meal stipend

Qualificações

• 5+ years of field service engineering experience with complex life science equipment.
• 2+ years of Linux and Windows-based networking installation and troubleshooting.

Responsabilidades

• Troubleshoot, repair, and perform preventative maintenance on NGS Instruments.
• Provide technical phone support to customers.
• Train others to perform servicing activities.

Conhecimentos

Time Management

Problem Solving

Communication

Multi-tasking

Formação académica

Relevant educational background in life sciences or engineering

Descrição da oferta de emprego

HR Director | Senior HR Executive | CHRO

Are you ready to deliver service that exceeds your customers' expectations within our highly experienced Field Service Engineering team?

Diversity, communication, collaboration, and teamwork have all been keys to our success in the genomics field, while our company social events and community involvement programs reflect our commitment to non-work activities.

As the Field Service Engineer, you will be responsible for providing onsite and remote service and support to customers. You will also be responsible for providing feedback and service knowledge to other departments to drive improvements and share information on Instrumentations. You will perform service activities at clinical and scientific research sites according to approved written instructions, and document the activities performed.

WHAT YOU WILL BE DOING

1. Troubleshoot, repair, and perform preventative maintenance on NGS (Next Generation Sequencing) Instruments according to documented instructions.
2. Install and remove NGS Instruments at clinical sites according to documented instructions.
3. Document activities, as required.
4. Coordinate service activities with site personnel, as needed.
5. Provide technical phone support to customers.
6. Communicate and help resolve technical issues in preparation for the install of the NGS Instruments.
7. Train others to perform servicing activities on NGS Instruments.
8. Maintain internal CRM and service systems on a routine basis to track resources, installations, and associated metrics.
9. Design strategies and ensure that all day-to-day services are controlled and that all clients' needs are addressed successfully.
10. Make recommendations and design policies and rules to reduce costs and improve service efficiency.

WHERE YOU WILL WORK

• This position is remote eligible for candidates based in Brazil.
• Service territories cover Brazil and other LATAM countries as needed.
• Travel up to 75% domestically and internationally.
• You must have a flexible attitude and be willing to travel at any time.

WHAT YOU WILL BRING US

• 5+ years of field service engineering experience installing and maintaining complex life science equipment (e.g., NGS, qPCR, chromatography, cell analyzers) at customer sites.
• 2+ years of Linux and Windows-based networking installation and troubleshooting.
• Excellent time management and organization skills.
• Ability to work under stressful conditions and good problem-solving skills.
• Strong multi-tasking abilities with excellent written and oral communication skills.
• Ability to identify problems and provide well-defined solutions.

WHAT YOUR EDUCATION LOOKS LIKE

Relevant educational background in life sciences or engineering preferred.

HOW WE WILL REWARD YOU:

• Fitness allowance to support your wellness goals.
• Meal stipend to cover daily dining expenses.

ABOUT US

MGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We’re dedicated to creating affordable, effective healthcare solutions and expanding regional operations across the Americas.

• Ready to make an impact in life sciences and healthcare? Join us on this exciting journey toward affordable and effective solutions for all!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering, Customer Service, and Training