Field Service Engineer

Cognizant Technology Solutions Sweden AB; Região Norte; Sur place; BRL 212 000 - 272 000; Plein temps

Résumé du poste

Cognizant is seeking a Field Service Engineer to deliver onsite technical support and ensure seamless IT operations across client locations in Stockholm, Sweden.

You will troubleshoot hardware/software issues, manage MACDs, install hardware, configure BIOS/OS, and provide deskside support for end-user devices and enterprise apps like Office 365 and Adobe Creative Cloud. Collaboration with Service Desk and vendors is essential.

Qualifications

• 3+ years of hands-on IT support roles (Field Service/Deskside).
• Strong knowledge of end-user hardware and Windows OS.
• Experience with MS Office 365 and Adobe Creative Cloud.

Responsabilités

• Perform onsite troubleshooting of hardware and software incidents at client sites.
• Execute MACDs, install hardware, reboot servers, and validate service functionality.
• Provide deskside support including device provisioning, drivers, and OS/patch management.
• Coordinate with vendors and manage AV/VC equipment projects and installations.

Connaissances

End-user hardware

Windows OS

MS Office 365

Adobe Creative Cloud

ITIL service management

Description du poste

About Cognizant

Cognizant is a leading global technology and professional services company specializing in digital transformation and IT infrastructure services. We partner with enterprise clients worldwide to deliver seamless IT operations and exceptional end-user experiences. Our IT Infrastructure & Field Services teams are dedicated to providing hands-on technical support that keeps critical business environments running smoothly.

The Role

Are you a hands-on technical professional who thrives in dynamic field environments? Join our IT Infrastructure & Field Services team as a Field Service Engineer, where you'll deliver critical onsite technical support and ensure seamless IT operations across client locations throughout Stockholm, Sweden. You'll work collaboratively with the Service Desk, third-party vendors, and client organizations to keep end-user environments running optimally.

What You Will Do

You'll perform onsite troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity. You'll execute Moves, Adds, Changes & Disposals (MACDs), manage hardware installations, server reboots, and validate service functionality. Providing deskside support is key-you'll assist with device provisioning, driver issues, hardware diagnostics, OS support, and software troubleshooting (Microsoft Office, Adobe Creative Cloud). You'll also support audio-visual and video conferencing environments, coordinate with vendors, and manage AV equipment projects.

Additionally, you'll configure BIOS, hardware and OS settings, deploy software patches and hardware upgrades, decommission equipment, support employee onboarding, and ensure proper documentation of all service requests.

What You Need

You bring 3+ years of proven experience in Field Service Engineering, Deskside Support, or similar hands-on IT support roles. You have strong knowledge of end-user device hardware, Windows operating systems, and enterprise applications like Microsoft Office 365 and Adobe Creative Cloud. Experience with device configuration (BIOS, OS deployment, VPN, encryption), ITIL-based service management, and ticketing systems is essential. Excellent communication and customer-facing skills-supporting both technical and non-technical users-are crucial.

What Stands You Out

Experience supporting AV/VC environments, video conferencing suites, and telepresence systems is highly valued. Knowledge of network troubleshooting, VIP user support, asset management, and device decommissioning processes strengthens your candidacy. ITIL Foundation certification or equivalent is a plus.

Why Join Us?

This onsite role offers the opportunity to make direct impact on client success every day. You'll work in a collaborative environment with access to cutting-edge technologies and comprehensive support from a global technology leader. Cognizant prioritizes work-life balance through flexible arrangements and wellbeing programs, while offering competitive compensation and career development opportunities.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.