Audio and Video Analyst

Cognizant; São Paulo; On-site; BRL 45,000 - 75,000; Full time

Job summary

Cognizant is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and smooth user experiences in live events and daily operations.

You will support audio visual technologies, video conferencing, and Teams Rooms, deliver onsite desk-side support for Windows and macOS, and coordinate deployments and incidents within ITSM frameworks while maintaining clear documentation and strong stakeholder communication.

Qualifications

• 4+ years of experience in audio visual support or IT field services.
• Hands-on experience with Teams Rooms and video conferencing systems.
• Desktop support for Windows and macOS devices.
• Strong ITSM knowledge, Incident Management, and ServiceNow.
• Understanding of networking concepts and remote support.
• Excellent customer service and communication skills.

Responsibilities

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Skills

Audio Visual technologies

Microsoft Teams Rooms

Video conferencing platforms

Desktop support (Windows/macOS)

ITSM / Incident Management

ServiceNow

Networking concepts

Customer service

Stakeholder management

Problem solving

Hybrid/onsite support

Tools

ServiceNow

Microsoft Teams Rooms

Job description

Field Services Audio Visual Technician

About the role

As a Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.

In this role, you will:

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Work model

Tthis is an onsite position requiring attendance at a client or Cognizant office in Sao Paulo, Brazil.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

These will help you stand out

• Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
• Previous experience within the Media, Entertainment, or related industries.
• Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
• Knowledge of workplace technology best practices and conference room operational support.
• Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.